Questions & Answers

Q: QuestionIs the usb c thunderbolt 3 port connected to the gpu because I’m am looking to buy a VR headset soon

Asked 5 years ago by Joe.

Q: QuestionIs there usb type c port

Asked 5 years ago by BlueMonkeyBanana26.

• A:Answer Yes

  Answered 5 years ago by netstatVerified Purchase

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Q: QuestionCan a headset with both a headphone and mic work in just one port, or would it have to be split into two?

Asked 5 years ago by Jahaj.

• A:Answer If using a headset with mic that has USB plug it only uses one USB port. If using a headset with mic that has aux type plug you will need splitter adapter.

  Answered 4 years ago by LilKitten38Verified Purchase

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Q: QuestionWhen will the product be available again?

Asked 5 years ago by Martin.

• A:Answer It's in stock now.

  Answered 5 years ago by CodyBpc

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Q: QuestionHello when will this laptop be in stock again and able to purchase?

Asked 5 years ago by Amir.

• A:Answer I believe it’s in stock now it should be

  Answered 5 years ago by Miguel

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Q: QuestionIs the 1TB SSD a m.2 nvme ?

Asked 5 years ago by Kevin.

• A:Answer Yes, the SSD is a m.2 drive. I believe the standard 2280 length.

  Answered 5 years ago by KyleMBM

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Q: Questionwhen will this laptop be in stock again and able to purchase?

Asked 5 years ago by Elias.

Q: Questionwhen will the m15 240hz with 2070s m-q and 1tb ssd comeback for a restock?

Asked 5 years ago by logan.

• A:Answer As of 7/24/2020 is seems to be available for purchase again.

  Answered 5 years ago by JoseVerified Purchase

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Q: QuestionIs it out of stock?? For now??

Asked 5 years ago by Customer.

Q: Questionwhat is the earliest date for restocking?

Asked 5 years ago by sorawat.

Q: Questionwhen will this laptop restock and be able to purchase again?

Asked 5 years ago by Sorawat.

Q: QuestionWhich ssd comes with this laptop? Mode/Brand/Type

Asked 5 years ago by Leotelles.

Q: QuestionWill this item come back in stock, or is it gone forever?

Asked 5 years ago by Minebe.

Q: QuestionHi there. I’m ready to make a purchase, however I see that the 240mhz variant is listed as Prism Gray. Do you have the black one in stock? I’m ready to make a purchase :)

Asked 5 years ago by MazBro.

Q: QuestionIs this RAM Compatible with the GU502LW-BI7N6? Crucial 16GB Single DDR4 3200 MT/S (PC4-25600) CL22 DR X8 Unbuffered SODIMM 260-Pin Memory - CT16G4SFD832A

Asked 5 years ago by TopShelf988.

• A:Answer this laptop only reads up to 2933mghz, not at 3200 as advertise by asus see the response I got on this topic. Thank you for contacting ASUS product support. My name is Alecia H. I appreciate your patience and for giving us time to come up with a resolution for your case. After collaborating with our support staff, we are now able to provide you with a recommendation on how to address your concern. The team has advised that your device needs a 10875H generation processor to run at 3200mhz RAM and based on the specifications of your serial number your device processor is a 10750H. As a result of that the processor is dependent so it will not clock at full speed. ​We do value your business and thank you for your interest in becoming a part of the ASUS family. Please let us know if you have any further questions, comments or concerns. Thank you again for choosing Asus and enjoy the rest of your day. Regards, Alecia H. ASUS Product Support https://www.asus.com/us/support/

  Answered 4 years ago by Jimmyskillz

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Q: QuestionIs the M15 have the i7-10875H option?

Asked 5 years ago by Anonymous.

• A:Answer No, this model (GU502LW-BI7N6) comes with an i7-10750H.

  Answered 4 years ago by ASUS Answers

  
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Q: QuestionI have been with team Asus for two times, but when my laptop's hinges broke off from the monitor, it has made me focus on durability. Is the hinge durable? I keep my laptops for at least 5 years. Will this laptop last me for a while?

Asked 5 years ago by arnulfova28.

Q: QuestionWhat kind of battery life do you get for non gaming use, like working in MS office or browsing chrome?

Asked 5 years ago by VS.

Q: QuestionWhat is the read/write speed of the onboard SSD?

Asked 5 years ago by Whydoineedaname.