Questions & Answers

Q: QuestionWill this product be on sale again ?

Asked 5 years ago by Ariana.

• A:Answer For availability and pricing questions, please contact Best Buy customer service directly.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionIs this model with a plastic lid and a metal body or all of them is metal?

Asked 5 years ago by SumDude.

• A:Answer This unit it made completely of a high grade plastic.

  Answered 5 years ago by LilKitten38Verified Purchase

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Q: QuestionThe one I bought says it comes with Xbox live for a month? How do I activate that?

Asked 5 years ago by Anonymous.

• A:Answer Please contact Best Buy directly for assistance accessing that promotion.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionGood evening when I bought the laptop they told me I could put 24 RAM memory but they didn't tell me which one I could buy

Asked 5 years ago by Ale34.

• A:Answer This model can upgrade a single SODIMM to 16GB, for 24GB of total system memory. It supports up to 3200MHz speed.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionHow big is the battery in terms of mAh?

Asked 5 years ago by Noobyplayer.

• A:Answer The battery is rated 4935mAh.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionDoes this one have an international warranty in Taiwan?

Asked 5 years ago by Zulu.

• A:Answer No, this model has a local 12 month warranty for the United States only.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionDoes it has international warrenty?

Asked 5 years ago by Ravi.

• A:Answer This unit has a 12 month local warranty for the United States only.

  Answered 2 years ago by ASUS Answers

  
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Q: QuestionIn the constructor site, it is mentiened that the M15 support usb-c charging, and a 65W is optional in some regions .. can I go with more than 65w to charge it ? (Anker 100w for exemple) Can I use a smaller AC charger with less Volts/A ?

Asked 5 years ago by ValarM.

• A:Answer I wouldnt.

  Answered 5 years ago by packersfan036Verified Purchase

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Q: QuestionHow do you get the advertised free 1 month game pass?

Asked 5 years ago by XMA.

• A:Answer If I recall, that was for new gamepass accounts. If you were already a subscriber, you're out of luck.

  Answered 4 years ago by MothVerified Purchase

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Q: QuestionDoes it ship to Canada?

Asked 5 years ago by KianSPE.

• A:Answer For shipping and import questions, please contact Best Buy customer service directly.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionWhen upgrading the RAM module on this computer, do you use single ranked or "dual ranked" ram? Why is the maximum upgrade capacity ram module only 16gb and not 32gb? Please see the attached image of "Crucial" branded ram.

Asked 5 years ago by Graham.

• A:Answer The RAM rank is your choice, both are compatible. The board only supports 24GB of total memory, therefore a 16GB SODIMM is the largest supported expansion capacity. No image is visible. If you have any additional compatibility questions, feel free to reach out to me at cl-lane@asus.com and include case #N2011092358 in your email for reference.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionHas anyone used this laptop for CAD or any Autodesk programs? Does/would it handle them well?

Asked 5 years ago by Georgia.

• A:Answer I'm currently in a high school level engineering class in which I use AutoCAD and let me just say, this laptop runs it perfectly. On my old laptop, I would sometimes have problems which slowness and lag but you won't get that with this ASUS.

  Answered 5 years ago by HeatFan313

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Q: QuestionHow do you get the one month game pass?

Asked 5 years ago by XMAXMA.

Q: QuestionIs there some way I could connect a VGA to this laptop

Asked 5 years ago by Anonymous.

• A:Answer Use hdmi to vga adapter. If you are gaming I would suggest to use display port on your monitor and connect to TB port on this laptop.

  Answered 5 years ago by KarthikGVerified Purchase

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Q: QuestionWhich Asus has 16 GB memory, 1TB SSD, a camera, WIFI, and Blue Tooth?

Asked 5 years ago by Anonymous.

• A:Answer One example would be the UX581GV. https://www.asus.com/us/Laptops/ZenBook-Pro-Duo-UX581GV/specifications/

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionCan you tell me if the computer has 64-bit operating system?

Asked 5 years ago by Elicruz.

• A:Answer Yes, this model comes with Windows 10 64-bit.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionHello, i bought this machine the other day and looks like when i start it screen is at 60 HZ and not 240, then i go to settings to change it to 240 HZ but this is after every reboot. Is there a way to make it work on 240 HZ by default?

Asked 5 years ago by Nick.

• A:Answer If you haven't already, please try enabling the 240Hz refresh rate via Nvidia control panel. If that does not resolve the booting at 60Hz issue, please reach out to me at cl-lane@asus.com and include case #N2011084340 in your email for reference.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionHow do I get the 1 month Gamepass?

Asked 5 years ago by Spartyon98.

Q: QuestionHow many watts does the GPU RTX 2070 MAX-Q have?

Asked 5 years ago by EXDRAWI.

• A:Answer Its the 90w variant. Its a really good card though I've not had any issues maxing out any games yet and with it being a rog you can overclock it from the armory if needed. Its base clock is 900 but with the boosts it goes up to 1800 and if you enable the overclock in armory thatll bump your base from 900 to 1050.

  Answered 5 years ago by Vsmith95

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