“Bought this laptop a week ago and it just shuts off by itself and the charger seems loose when you plug into the charging port.”

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• Contact Best Buy and return laptop for a different one. I bought one about a month ago and I have had no issues at all with it. I love it. Hopefully you just got a "lemon" laptop. LOL. Good luck to you.

  Answered by Anonymous 7 years ago

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• I'm having the same issue. Did you end up exchanging it for another? Has it worked okay? I'm wondering if I should exchange it for a different model. Thank you!

  Answered by Mara 7 years ago

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