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When I'm having a laptop problem that's hard to solve I always turn to the geek squad either on line or in the store to solve the problem saves time and a headache
Sorry, there was a problem. Please try again later.You can go to DTS auto processing in the search bar and from there you can adjust the audio sound to your liking. At the loudest setting it can get very loud, as loud as a MacBook Pro. The sound is excellent!
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