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Page Showing 1-20 of 35 questions
  • QuestionDoes it support T Mobile 4G LTE ?

    Asked by ansh.

    • Answer It supports only a limited number of bands for T-Mobile! This is a shame because it's a great phone and, at the end of the day, and needs to work as a phone is best as possible and it does not! It has Band 2 Band 4 and band 12, but then 12 does not work cuz it needs to be certified for volte on band 12 and it is not. When you make a phone call on this device using T-Mobile, the phone call is done over 1G or 2G and there is no data within the call. Wi-Fi calling does not work either nor does it work well with listing voicemails. there are discrepancies on the Best Buy website saying that it has Android Oreo 8. 0 and it does not.

      Answered by Ryan

  • QuestionWill wifi calling and VoltE work for Tmobile with this phone?

    Asked by Fred.

    • Answer It's not working for me out of the box. It says there is Android Oreo 8. 0 out of the box which is discrepancy with other information that has been provided. every time I make a call, the phone uses 1G or 2G to make the call and I do not have data in the call. Information on Best Buy's website is inaccurate and they should be ashamed for charging a $35 restocking fee on anyone that returns this device because it was not listed correctly and is not compatible as stated.

      Answered by Ryan

  • QuestionIs there wireless charging with this phone?

    Asked by jay312006.

    • Answer No wireless charging

      Answered by Dornick

  • QuestionDoes the Zenfone 5Q have a notification led?

    Asked by SATX.

    • Answer Yes it does have a different colored LED for notifications It's a great phone!

      Answered by MKeyhan

  • QuestionWhen will the Asus Zenfone 5Z become available and at what price?

    Asked by Birdie.

    • Answer It was announced that the Asus Zenfone 5z will be released in US on August 13. Android Central states it will be around $499. Waiting for Best Buy to allow pre-orders!

      Answered by Diana

  • QuestionDoes this phone support dual SIM cards?

    Asked by Tom.

    • Answer Dear Tom, Thank you for the review. Here are the information regarding to the SIM cards: Triple slots: Dual SIM & one MicroSD card. Slot 1: 3G/4G Nano SIM card. Slot 2: 3G/4G Nano SIM card. Both SIM card slots support 3G WCDMA / 4G LTE network band. But only one SIM card can connect to 3G WCDMA / 4G LTE service at a time. Slot 3: Supports up to 2TB MicroSD card. If you need further assistance with the product, please speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.or email me at customerloyalty@asus.com. I would be more than happy to assist you. Thanks for choosing ASUS product. ​ Regards, Nina ASUS Customer Loyalty

      Answered by ASUS Answers

  • Questionthis work for metro pcs??

    Asked by mark.

    • Answer It does work with Metro PCS, I just set one up with them last week.

      Answered by Jennifer

  • QuestionThe specifications mention Snapdragon 630 and 1.4 GHz. Is this information correct?

    Asked by Oreo8.

    • Answer yes and no. Yes on the Snapdragon 630, no on the 1.4 GHz. The SD630 is clocked at 2.2 GHz.

      Answered by Todd

  • QuestionI can't get cell tower reception, so I need wifi call capability. Can this phone do wifi calling?

    Asked by dfarr.

    • Answer Yes, this phone supports wireless calling.

      Answered by CommunityAnswer

  • QuestionWill this phone get android pie update?

    Asked by Center.

    • Answer This phone has been released since august 2018 with android nougat 7.1 when 8.1 oreo still exist. and now 10 months later since the release there still no operating system update so no there won't be no pie update.

      Answered by techboy

  • QuestionIs this unit brand NEW?

    Asked by MARIO.

    • Answer My phone arrived brand new from Best Buy. However, it was missing the eject pin to open the sd/sim slot. I used a safety pin to open the slot.

      Answered by blucat2

  • QuestionDoes it have Wifi Calling feature? what type of charging cable does it come with? what bands does it support?

    Asked by orangekoi.

    • Answer Yes, it has a WiFi calling feature.

      Answered by CommunityAnswer

  • QuestionHello....Can you send and receive text and media messages while on a phone call with this phone? Thank you

    Asked by 1Vet.

    • Answer Yes... Isn't that something all phones can do? Anyway, yes it can.

      Answered by Stephy

  • QuestionIs this phone MHL compatible?

    Asked by Luke.

    • Answer No, this cell phone is not compatible with MHL.

      Answered by CommunityAnswer

  • QuestionDoes it support NFC?

    Asked by Deadlyoxygen.

    • Answer Yes it does!

      Answered by Stephy

  • QuestionIs this phone compatible with Boost Mobile?

    Asked by Question805.

    • Answer Yes. This phone is compatible with both GSMA (TMobile, MetroPCS, AT&T) and CDMA Networks (Sprint, Verizon, BoostMobile)

      Answered by Dracconus

  • QuestionIs it a dual sim phone?

    Asked by Akash2891.

    • Answer Yes is dual sim and you can hack for 3.. in the memory slot also you can use for sim but need to be mini sim no micro.. njoy!!!

      Answered by Cexmusic

  • QuestionIs this phone made in Taiwan or China?

    Asked by disappointedcustomer.

    • Answer Yes, with German and Swiss parts, US Corning glass and Mexican made case. Really world class. Oh, and no spyware.

      Answered by Charli

  • QuestionHello! Has the band LTE 4 and 28. For Argentina? Thank you

    Asked by Pablo.

    • Answer Yes, you can see the full list of supported bands, and interfaces here: Network Standard GSM, WCDMA, FDD-LTE, TD-LTE Data rate LTE CAT5: UL 75 / CAT13 DL 400Mbps (SDM630) DC-HSPA+: UL 5.76 / DL 42 Mbps 2CA support C version FDD-LTE (Bands 1, 2, 3, 4, 5, 7, 8, 12, 17, 28) WCDMA (Bands 1, 2, 4, 5, 6, 8) GSM (850, 900, 1800, 1900MHz) ASUS phone 4G/LTE band compatibility varies by region, please check compatibility with local carriers. According to https://www.frequencycheck.com/models/GN47E/asus-zenfone-5q-dual-sim-td-lte-tw-jp-version-a-64gb-zc600kl-zenfone-5-lite The Taiwan/Japan version is the one that supports these bands, but I have a sneaking suspicion it's the same phone as the American version is listed as a globally compatible model.

      Answered by Dracconus

  • QuestionI read the answer to the question about dual Sims. I wanted to be clear on whether or not this dual-sim is one at a time only where the 2nd Sim is not seen by the network or will you get a notification if a call is seen by the 2nd sim while using the 1st.

    Asked by StephanieB.

    • Answer This phone has dual sim, and contacts, calls, numbers, and even google accounts are saved per sim. This phone CAN take/make calls from both sims simultaneously and supports individual number blocking/allowance, and DND settings per sim.

      Answered by Dracconus