“WiFi connections for our new BE30000 Mesh network are very unstable. Signal strength very good, prior devices in the same locations (ASUS GT-AX11000) were stable. Firmware is up to date. I've seen other reviews w/same complaint. How do I resolve this?”
Answer This Question
1-3 of 3 Answers
I had the same issue. I was extreemly opimiztic that the ZenWifi would be the best option for my home network. but... devices just wouldnt connected constantly drop. cant contact Asus for help because once you put your SN into there support portal it directs you to Geek squad. Ended up returning the router.
Sorry, there was a problem. Please try again later.Return it. I had the same issues. I am highly technical and realized its not worth the constant disconnects.
Sorry, there was a problem. Please try again later.To resolve the unstable connection, please verify devices connecting to the router are working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired by a network cable, and ISP's internet service or connection is working properly or stable. If a firmware update didn't resolve the issue, please reconfigure your network connections on the devices. Should you need further assistance with the product, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Sorry, there was a problem. Please try again later.