“After booting up phone and using pattern to unlock phone, phone becomes unresponsive showing the unlock icon Any suggestions for a fix? I have taken out battery and tried to to do a soft reset but nothing works.”
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Hi Dw. Some apps that continue to run in the background can cause a phone to freeze or lock up. If you have already tried a soft rest and that didn't resolve the issue on the AT&T Prepaid - LG Phoenix 4 with 16GB Memory Prepaid Cell Phone - Titan Black, the only option may be to perform a factory data reset, however, as you know, a factory data reset will remove all data from your phone. While any data stored in your Google Account will be restored, all apps and their associated data will be uninstalled. Before you perform a factory data reset. Please contact our Support Center at (800) 243-0000 to see if the phone can be reset without having to resort to a factory data reset. If you have a PIN or password screen lock, try those instead of the pattern screen lock...^IFV
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