Questions & Answers

Q: QuestionIf I dont activate this phone, can i pop my t-mobile sim card in and use it?

Asked 5 years ago by Jake.

• A:Answer No you can't. The phone is locked to at&t meaning it has to have at least 6 months active service before it can be used on another network, you would then put a request in with at&t to be unlocked.

  Answered 5 years ago by Sarecee

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Q: QuestionIt said not chargeable how do you charge it ? If I buy an at&t prepaid card then that is all I need to make it work correct ?

Asked 5 years ago by Anonymous.

• A:Answer Hi, This is a carrier related concern. We suggest contacting your carrier regarding this concern. -Jess

  Answered 5 years ago by Motorola Customer Care

  
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Q: Questionprepaid phone will user be able to text or talk to Australia?

Asked 5 years ago by Liz.

• A:Answer Hi Liz, Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM will operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only in warranty in the country/region in which they are intended for sale. In case you need further help, email us at [email protected]. We'll be glad to help. - Frank

  Answered 5 years ago by Motorola Customer Care

  
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Q: QuestionIs there a phone under $50 that would be compatible with my hero band 3 smart bracelet

Asked 5 years ago by Anonymous.

Q: QuestionIf I buy the at&t smart phone for 40$ motoe5 what will my monthly bill be?

Asked 5 years ago by ROD.

• A:Answer It depends on which ATT prepaid plan you chose you can pic the 1$ a day plan which is unlimited talk and text for 1$ a day or you can do the pay per min plan but the most recommended is any of the monthly plans who've range from ,10$ -60$the 40$ a month plan is my fav

  Answered 5 years ago by Russell

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Q: QuestionWhy won't the home screen app get any bigger when I adjust the display and the font? I ve this phone and the Verizon version and it's the same thing with both phones...the app icons stay one size (small) no matter what ... They are supposed to get bigger!

Asked 5 years ago by Jnardo262.

• A:Answer Hi Jnardo, I understand how inconvenient this is for you and this is how the phone works. Even if you change the font size and the display size, the application icons will still remain on their default size. If you have any questions, please email us at [email protected]. We're always there to help. - Mike

  Answered 5 years ago by Motorola Customer Care

  
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Q: QuestionCan I buy a international Sim card and use it in this phone?

Asked 5 years ago by CDC.

• A:Answer Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM will operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only in warranty in the country/region in which they are intended for sale. -Jess

  Answered 2 years ago by Motorola Customer Care

  
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Q: Questionis the go phone capable of recording video/audio for 10 min.

Asked 5 years ago by saru.

• A:Answer Yes

  Answered 5 years ago by Wiremonkey74

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Q: QuestionHow can I get an operating booklet for this phone. I lost mine.

Asked 5 years ago by Tilly.

• A:Answer It's available online @ https://motorola-global-portal.custhelp.com/ci/fattach/get/3571364/1529684913/redirect/1/session/L2F2LzEvdGltZS8xNTc5OTAyMjAyL3NpZC9mVWdCYlJmb19TUnBKTHhRMnhoNkpvM1h2T2tjOFN5U3VFdWpHdzdIamZpVXpBYW5SakZpa19HYUM1R3RIVXhjRGFQbyU3RXAlN0VWWXk4a2tNNWRvaEpQaGpEWWVhdVdIMGpBMGNpSlI5Y3hWenV4cUg0N1k2TW5Sd3R3JTIxJTIx/filename/moto%20e5%20play_UG_TMobile_en-US_SSC8C29414B.pdf

  Answered 5 years ago by Bill

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Q: Questionwhere can i get a car charger ? at AT&T

Asked 5 years ago by snake.

• A:Answer Att , convenience store Walmart dollar general any place like that

  Answered 5 years ago by Wiremonkey74

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Q: Questionwill it work with the same plan I have with Verizon prepaid of $ 32.00/month unlimited data etc? Also can I transfer my tracfone # to this phone?

Asked 5 years ago by bonnie.

• A:Answer I do not see why it should not work. It is proved to be a very good phone and that network should be a perfect fit.

  Answered 5 years ago by TotoVerified Purchase

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Q: QuestionWill ATT prepaid support the E6?

Asked 5 years ago by MedicMick.

• A:Answer Yes, but I have linked it to my regular ATT subscription account.

  Answered 5 years ago by Marie

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Q: QuestionDoes this come with a monthly unlimited plan and if so how much for plan and phone out the door

Asked 5 years ago by Brit.

• A:Answer No, it does not come with a plan. You have to choose plan and activate / upgrade your existing as appropriate.

  Answered 5 years ago by tech001Verified Purchase

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Q: QuestionCan I put my tracfone SIM card in this phone and it work?

Asked 5 years ago by Maddie.

• A:Answer No, it is an at&t phone. Once activated and used on att network for a minimum of 6 months service you may then request to be unlocked.

  Answered 5 years ago by Sarecee

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Q: QuestionCan this phone be switched to a number that is on a plan that is not ATT prepaid but ATT?

Asked 6 years ago by EMcDavid.

• A:Answer I'm a regular costumer always like to shop in best buy in Columbia heights, DC. I bought more than 15 phones and sent to my country for my family in last year 2019. I bought 6 televisions and one laptop, I was there recently to buy just two phones, a guy who's working at sale associate refused to sell it for me, and I was surprised that very day so I decided to not shop in best buy anymore

  Answered 5 years ago by EmmanuelVerified Purchase

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Q: QuestionHOW DO I PUT MORE MMORY IN MY MOTORLA XT19211

Asked 6 years ago by MIKEY.

• A:Answer SD card slot can be found at the SIM card tray. Check this link to see how: https://support.motorola.com/us/en/products/cell-phones/moto-e-family/moto-e5-play/documents/MS127377. -Jess

  Answered 6 years ago by Motorola Customer Care

  
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Q: QuestionDoes this phone have a fingerprint scanner?

Asked 6 years ago by Mel.

• A:Answer The AT&T prepaid version does NOT have fingerprint tech. I believe another version, perhaps for another carrier has one, but this one does NOT.

  Answered 6 years ago by TriznoyVerified Purchase

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Q: QuestionHOW MUCH FOR SERVIE.. WHAT PALN AND COST

Asked 6 years ago by Anonymous.

• A:Answer We already have service with AT&T so we just added a new line with a pre paid phone and i avoided a new contract with them for a new phone in their store.

  Answered 6 years ago by Sanchezfamily9Verified Purchase

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Q: Questionhow much will this cost me monthly on my at@t account

Asked 6 years ago by lisa.

• A:Answer It just costs whatever your monthly cost is for Talk, Text and Data. There is no monthly fee for the phone as you are buying it outright, off-contract

  Answered 6 years ago by TriznoyVerified Purchase

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