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Name: Basic Audio Setup
Brand: Geek Squad®
SKU: 5554402
Price: 129.99 USD
Rating: 4.5 (7891 reviews)

Basic Audio Setup

SKU:: 5554402

User rating, 4.5 out of 5 stars with 7891 reviews.

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QuestionI recently got an LG TV which I'm very happy with. I have a Pioneer receiver with a 7.1 surround set up. I connected it the exact same way I had it on the old TV but there is a sound delay. Can you help me?
Asked 5 years ago by DolbyConfusion.
- Answer Hi there. Thank you for your question! I'm sorry to hear about the confusion with your surround sound setup. We'd be happy to help you out however we can. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can best help you.
  Answered 5 years ago by GeekSquadSupport
  Answer this question
QuestionI have an Onkyo TX-RZ820 hooked in to a Bose 5.1 system with an additional 2 side channels to make a 7.1 system. I recently heard that one of my rear channels is not emitting sound and the amp doesn't recognize the subwoofer. Can you help with that?
Asked 5 years ago by Robert.
- Answer Thanks for your question, Robert. We should be able to help with this issue. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
  Answered 5 years ago by GeekSquadSupport
  Answer this question
QuestionI bought an AMPLIFI router system to help me receive Netflix on new smart TV. I was hoping it would also work and supply signal to operate my main TV in my livingroom. I could not set up the Meshpoint unit. Advise if I can get in home setup support
Asked 5 years ago by AMPLIFI.
- Answer We may be able to help get your system setup. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
  Answered 5 years ago by GeekSquadSupport
  Answer this question
QuestionI dont know much about technology. I have a 2012 insignia tv. I just moved and can't find my remote or color coded wires. I don't want cable, i want to learn how to stream. I am a prime amazon member, just bought prime video package. want to cast to tv.
Asked 5 years ago by Lisa.
- Answer We offer a variety of devices for streaming and casting to your TV such as, the Amazon Fire Stick and Google Chromecast. If you have any questions about setup or compatibility, please call us at (800) GEEK-SQUAD or (800) 433-5778.
  Answered 5 years ago by GeekSquadSupport
  Answer this question
QuestionGifted 2 Sonos "play 5" and a Sonos "Beam". losing 4 Bose towers, & center ch. speaker. Is my 16 year, JBL, sub compatible, or needed? Can Sonos be used synergistically with DENON 1913 5.1 Receiver? or is IT necessary? for DVD audio?
Asked 5 years ago by Boomer.
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QuestionI bought a new television and I have 5 speaker that’s hooked up to the receiver, 2 of the speaker work plus the subwoofer but the other 3 speakers don’t have any sound.
Asked 5 years ago by Joe.
- Answer Hi Joe. Thanks for your question. Sorry to hear about your sound system. That's never fun, especially during the holidays. To learn more about the setup you have and the options available to you, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
  Answered 5 years ago by GeekSquadSupport
  Answer this question
QuestionI bought a new TV and soundbar that was delivered on 2-1-2019. About 3 weeks ago, the soundbar quit working and I can't figure out what's wrong.
Asked 5 years ago by David.
- Answer Hi David, Sorry to hear about your sound bar issue. We should be able to assist with it. We have Agents standing by to help, please call us at (800) GEEK-SQUAD or (800) 433-5778.
  Answered 5 years ago by GeekSquadSupport
  Answer this question
QuestionI bought a JBL sound bar with woofer a couple of years ago and now the woofer doesn't work. I can't get the woofer to sync. I've tried reset about a dozen times. I'm not sure if I'm doing something wrong or maybe the sound bar is no good. Help
Asked 5 years ago by 6843.
- Answer Sorry to hear about your soundbar and subwoofer. It's always frustrating when our tech doesn't work. We should be able to help with this issue. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can assist you further.
  Answered 5 years ago by GeekSquadSupport
  Answer this question
QuestionWould the Geek Squad be able to install my ring bell?
Asked 6 years ago by SheShe.
- Answer We should be able to install your ring doorbell. For help with scheduling, please call us at (800) GEEK-SQUAD or (800) 433-5778.
  Answered 6 years ago by GeekSquadSupport
  Answer this question
QuestionI just bought a Sony sound bar HTZ9F I cannot get the subwoofer to work can somebody over the phone walk me through the process
Asked 6 years ago by B.
- Answer Sorry to hear about your sound bar. We may be able to help getting this issue resolved. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
  Answered 5 years ago by GeekSquadSupport
  Answer this question
QuestionI called the 800 number to request service for Basic Audio set-up for my new 55" TV. The automated system offered me the option of getting a call back within 18 minutes. I opted for that. I'm still waiting and that was nearly 2 hours ago.
Asked 6 years ago by Angela.
- Answer THATS BEST BUY FOR YOU ALSO BASIC AUDIO SET UP WITH TAX $140.00 IS THAT BS OR WHAT!!!!!!!!!!!!!!!
  Answered 5 years ago by TaZ8300000000
  Answer this question
QuestionWhen connecting the DVD player to our TV I get picture but no sound. I have the red, white and yellow cables and have tried various buttons on the remote but to no avail
Asked 6 years ago by Whitey.
- Answer We may be able to help get this resolved. For support, please call us at (800) GEEK-SQUAD or (800) 433-5778.
  Answered 5 years ago by GeekSquadSupport
  Answer this question
Questioncan you hook up ultra fire stick and can you break my amazon fire stick to put kodi on it.
Asked 6 years ago by pebbles.
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QuestionI have a Sharp dvd player, a Sony CD player and a 70" tv. Can this older equipment be hooked up ? Also, I do not have the remotes for the players.
Asked 6 years ago by patrick.
- Answer Hi Patrick, we might be able to get that installed. We'd be happy to look to look into it with you. To get that started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
  Answered 5 years ago by GeekSquadSupport
  Answer this question
QuestionI would like my Roku sound to come through my stereo receiver rather than my tv speakers only. My tv does not have an arc port. The Roku currently is pluged into my tv's HDMI 1 port. The receiver does not have an HDMI port.
Asked 6 years ago by Lizzie.
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QuestionMy Sound bar quit working for no apparent reason. Is this something that could be corrected or should I just purchase a new one and have it installed? My original sound bar that I have now was installed by the geek squad sometime ago. Approximately 18 mo
Asked 6 years ago by Rich.
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QuestionI'd like to have someone install two Sonos play one speakers to my Sonos Beam/tv so that I can get surround sound. Can you tell me how much that might cost and whether there is a guarantee with this service? Thanks, Rich
Asked 6 years ago by Rich.
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Questionnew samsung smart tv hooked up bose 300 sound bar also hooked up and working. can not get rear surround sound speakers to get much sound from them
Asked 6 years ago by Anonymous.
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QuestionI need to install an HDMI cable from behind a wall to connect a new receiver with UHD TV. There is an existing wire run from the AV closet behind wall to TV. But existing cables are all RCA. The run is ~ 10-15 feet. Can you handle?
Asked 6 years ago by Larry.
- Answer Hello! We may be able to assist with this! To tell us a bit more about the service you are looking for, and to schedule an appointment, please call (800) 433-5778 and we'll guide you to the perfect service. ^Jenni
  Answered 6 years ago by GeekSquadSupport
  Answer this question
QuestionI have a stereo system with B and W Matrix 802 speakers powered by Adcom amplifiers in bridged configuration. My old subwoofer died and I bought a new Goldenear Forcefield 5 to replace it. But I can’t figure out how to wire it. Could you help?
Asked 6 years ago by Tom.
- Answer If you have a store with a Magnolia section in it I would consult them. Not all GS Agents are qualified to deal with the level of equipment you have. If you have a Magnolia in your area, they will be familiar with the Agents that can help and set up an appointment for you.
  Answered 6 years ago by MikeDAHomeTheater
  Answer this question

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Questions & Answers

Basic Audio Setup

Q: QuestionI recently got an LG TV which I'm very happy with. I have a Pioneer receiver with a 7.1 surround set up. I connected it the exact same way I had it on the old TV but there is a sound delay. Can you help me?

Q: QuestionI have an Onkyo TX-RZ820 hooked in to a Bose 5.1 system with an additional 2 side channels to make a 7.1 system. I recently heard that one of my rear channels is not emitting sound and the amp doesn't recognize the subwoofer. Can you help with that?

Q: QuestionI bought an AMPLIFI router system to help me receive Netflix on new smart TV. I was hoping it would also work and supply signal to operate my main TV in my livingroom. I could not set up the Meshpoint unit. Advise if I can get in home setup support

Q: QuestionI dont know much about technology. I have a 2012 insignia tv. I just moved and can't find my remote or color coded wires. I don't want cable, i want to learn how to stream. I am a prime amazon member, just bought prime video package. want to cast to tv.

Q: QuestionGifted 2 Sonos "play 5" and a Sonos "Beam". losing 4 Bose towers, & center ch. speaker. Is my 16 year, JBL, sub compatible, or needed? Can Sonos be used synergistically with DENON 1913 5.1 Receiver? or is IT necessary? for DVD audio?

Q: QuestionI bought a new television and I have 5 speaker that’s hooked up to the receiver, 2 of the speaker work plus the subwoofer but the other 3 speakers don’t have any sound.

Q: QuestionI bought a new TV and soundbar that was delivered on 2-1-2019. About 3 weeks ago, the soundbar quit working and I can't figure out what's wrong.

Q: QuestionI bought a JBL sound bar with woofer a couple of years ago and now the woofer doesn't work. I can't get the woofer to sync. I've tried reset about a dozen times. I'm not sure if I'm doing something wrong or maybe the sound bar is no good. Help

Q: QuestionWould the Geek Squad be able to install my ring bell?

Q: QuestionI just bought a Sony sound bar HTZ9F I cannot get the subwoofer to work can somebody over the phone walk me through the process

Q: QuestionI called the 800 number to request service for Basic Audio set-up for my new 55" TV. The automated system offered me the option of getting a call back within 18 minutes. I opted for that. I'm still waiting and that was nearly 2 hours ago.

Q: QuestionWhen connecting the DVD player to our TV I get picture but no sound. I have the red, white and yellow cables and have tried various buttons on the remote but to no avail

Q: Questioncan you hook up ultra fire stick and can you break my amazon fire stick to put kodi on it.

Q: QuestionI have a Sharp dvd player, a Sony CD player and a 70" tv. Can this older equipment be hooked up ? Also, I do not have the remotes for the players.

Q: QuestionI would like my Roku sound to come through my stereo receiver rather than my tv speakers only. My tv does not have an arc port. The Roku currently is pluged into my tv's HDMI 1 port. The receiver does not have an HDMI port.

Q: QuestionMy Sound bar quit working for no apparent reason. Is this something that could be corrected or should I just purchase a new one and have it installed? My original sound bar that I have now was installed by the geek squad sometime ago. Approximately 18 mo

Q: QuestionI'd like to have someone install two Sonos play one speakers to my Sonos Beam/tv so that I can get surround sound. Can you tell me how much that might cost and whether there is a guarantee with this service? Thanks, Rich

Q: Questionnew samsung smart tv hooked up bose 300 sound bar also hooked up and working. can not get rear surround sound speakers to get much sound from them

Q: QuestionI need to install an HDMI cable from behind a wall to connect a new receiver with UHD TV. There is an existing wire run from the AV closet behind wall to TV. But existing cables are all RCA. The run is ~ 10-15 feet. Can you handle?

Q: QuestionI have a stereo system with B and W Matrix 802 speakers powered by Adcom amplifiers in bridged configuration. My old subwoofer died and I bought a new Goldenear Forcefield 5 to replace it. But I can’t figure out how to wire it. Could you help?

QuestionI recently got an LG TV which I'm very happy with. I have a Pioneer receiver with a 7.1 surround set up. I connected it the exact same way I had it on the old TV but there is a sound delay. Can you help me?

QuestionI have an Onkyo TX-RZ820 hooked in to a Bose 5.1 system with an additional 2 side channels to make a 7.1 system. I recently heard that one of my rear channels is not emitting sound and the amp doesn't recognize the subwoofer. Can you help with that?

QuestionI bought an AMPLIFI router system to help me receive Netflix on new smart TV. I was hoping it would also work and supply signal to operate my main TV in my livingroom. I could not set up the Meshpoint unit. Advise if I can get in home setup support

QuestionI dont know much about technology. I have a 2012 insignia tv. I just moved and can't find my remote or color coded wires. I don't want cable, i want to learn how to stream. I am a prime amazon member, just bought prime video package. want to cast to tv.

QuestionGifted 2 Sonos "play 5" and a Sonos "Beam". losing 4 Bose towers, & center ch. speaker. Is my 16 year, JBL, sub compatible, or needed? Can Sonos be used synergistically with DENON 1913 5.1 Receiver? or is IT necessary? for DVD audio?

QuestionI bought a new television and I have 5 speaker that’s hooked up to the receiver, 2 of the speaker work plus the subwoofer but the other 3 speakers don’t have any sound.

QuestionI bought a new TV and soundbar that was delivered on 2-1-2019. About 3 weeks ago, the soundbar quit working and I can't figure out what's wrong.

QuestionI bought a JBL sound bar with woofer a couple of years ago and now the woofer doesn't work. I can't get the woofer to sync. I've tried reset about a dozen times. I'm not sure if I'm doing something wrong or maybe the sound bar is no good. Help

QuestionWould the Geek Squad be able to install my ring bell?

QuestionI just bought a Sony sound bar HTZ9F I cannot get the subwoofer to work can somebody over the phone walk me through the process

QuestionI called the 800 number to request service for Basic Audio set-up for my new 55" TV. The automated system offered me the option of getting a call back within 18 minutes. I opted for that. I'm still waiting and that was nearly 2 hours ago.

QuestionWhen connecting the DVD player to our TV I get picture but no sound. I have the red, white and yellow cables and have tried various buttons on the remote but to no avail

Questioncan you hook up ultra fire stick and can you break my amazon fire stick to put kodi on it.

QuestionI have a Sharp dvd player, a Sony CD player and a 70" tv. Can this older equipment be hooked up ? Also, I do not have the remotes for the players.

QuestionI would like my Roku sound to come through my stereo receiver rather than my tv speakers only. My tv does not have an arc port. The Roku currently is pluged into my tv's HDMI 1 port. The receiver does not have an HDMI port.

QuestionMy Sound bar quit working for no apparent reason. Is this something that could be corrected or should I just purchase a new one and have it installed? My original sound bar that I have now was installed by the geek squad sometime ago. Approximately 18 mo

QuestionI'd like to have someone install two Sonos play one speakers to my Sonos Beam/tv so that I can get surround sound. Can you tell me how much that might cost and whether there is a guarantee with this service? Thanks, Rich

Questionnew samsung smart tv hooked up bose 300 sound bar also hooked up and working. can not get rear surround sound speakers to get much sound from them

QuestionI need to install an HDMI cable from behind a wall to connect a new receiver with UHD TV. There is an existing wire run from the AV closet behind wall to TV. But existing cables are all RCA. The run is ~ 10-15 feet. Can you handle?

QuestionI have a stereo system with B and W Matrix 802 speakers powered by Adcom amplifiers in bridged configuration. My old subwoofer died and I bought a new Goldenear Forcefield 5 to replace it. But I can’t figure out how to wire it. Could you help?