A: Before you buy - If you're having any doubts or concerns, your best bet is to reach out to the retailer or seller. Ask about their return policy, what accessories are included, and whether or not they are new - used - refurbished - or authentic Beats.
Service options, parts availability and response times may vary according to country. Please contact Support to find out if your product is eligible for repair and to find out if there is a repair cost associated: https://getsupport.apple.com/?caller=bbd&PFC=PFC6007
If you’ve lost an ear tip, replacement kits are available for purchase. Click on “Service or repair,” then “Start a repair request” then click on “Service Request” here: https://www.beatsbydre.com/support/service-warranty.
If you have another part that needs replacing, contact Apple Support to see if your product is eligible for repair. You can contact support through the same link or through your Apple Support app (download here): https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
If your product has a serial number, you’ll need it when you contact support. Please review this resource for how to find your serial number: https://www.beatsbydre.com/support/how-to/find-serial-number
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