Questions & Answers

Q: QuestionCan I use them to recieve calls from my cell phone and also will I be able to talk back and forth with the caller

Asked 6 years ago by Dee.

This question was asked about the related product: Beats - Powerbeats Pro Totally Wireless Earbuds - Navy

• A:Answer Yes! I use them for talking with people on the phone. Works great.

  Answered 6 years ago by mike

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Q: QuestionWill these earphones go to sleep if not used for a certain amount of time, and will they wake back up when the phone rings or you go to make a call or play music?

Asked 6 years ago by Bigworm.

• A:Answer They don’t sleep unless they are in the charging case. Even then mine still turn back on despite being firmly seated on the charging pins.

  Answered 6 years ago by Jiminicfl

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Q: Questionmay i use these to access the Apple live listen app for enhanced hearing, or must i go through the AirPod route to do that?

Asked 6 years ago by wonder.

• A:Answer If it works with AirPods, it will work with these.

  Answered 6 years ago by Teflon

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Q: QuestionAre the Powerbeats Pro on sale for $200 if so when does it end?

Asked 6 years ago by Danny.

• A:Answer IMaybe it is a promotional for the meantime. Ask Apple!

  Answered 6 years ago by Tess

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Q: QuestionIs the 2-Year Geek Squad warranty available with these headphones?

Asked 6 years ago by Lexi.

This question was asked about the related product: Beats - Powerbeats Pro Totally Wireless Earbuds - Navy

• A:Answer When I purchased these I asked about it and I was told no. I was also told that you now have to go through Apple to get a warranty for Beats.

  Answered 6 years ago by AlexiaPA

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Q: QuestionI have small ears. My Jaybird set hurts my ears after 30 minutes of use. Would these be good for smaller ears?

Asked 6 years ago by BHell.

This question was asked about the related product: Beats - Powerbeats Pro Totally Wireless Earphones - Moss

• A:Answer I had trouble with other earbuds as well. These are very comfortable. I listened to the entire impeachment hearings at work, no problem!

  Answered 5 years ago by Suze

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Q: QuestionHad a horrible time with powerbeats 3s becoming completely unresponsive after getting them sweaty during runs/workouts. Does anyone have these now that also had the same issue with the PB3s?

Asked 6 years ago by Jason.

• A:Answer Accidentally took shower in these after my workout and they are still working . They are rated for IP4 which presumably means they are water resistant but I can say they are fine. Not planning to take any more showers but point is proved that they can handle water

  Answered 6 years ago by Saurabh

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Q: QuestionAre all the ones listed absolutely new?

Asked 6 years ago by Jeso.

• A:Answer Yes they are all brand new and sealed. It’s well worth it. Two thumbs up.

  Answered 6 years ago by FredyVerified Purchase

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Q: QuestionWith charging the case, can I use an Apple iPhone block to use to charge it? Or should I use a computer to charge it??

Asked 6 years ago by Emma45.

• A:Answer The lightning to USB cable used to charge your Powerbeats Pro case is the same charging cable that charges your iPhone. You can connect the USB cable to a power source to charge.

  Answered 6 years ago by Beats by Dr. Dre ?

  
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Q: QuestionCan this earbuds connect to more than one device at a time, like some Bose headphones can? Meaning turn off music/video from your phone and then play immediately on your tablet or computer without having to unpair/pair...?

Asked 6 years ago by Sean.

• A:Answer Works great between Apple Watch and iPhone

  Answered 6 years ago by Mherbs

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Q: QuestionCan you program music on these ear buds or does it have to come from you ipod

Asked 6 years ago by Ellise.

This question was asked about the related product: Beats - Powerbeats Pro Totally Wireless Earbuds - Ivory

• A:Answer You can control the music on your device from the product but it does not store music on the product itself.

  Answered 6 years ago by TonyBeats

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Q: QuestionHow would layaway work for the beats power pro?

Asked 6 years ago by Jboogiee44.

This question was asked about the related product: Beats - Powerbeats Pro Totally Wireless Earphones - Moss

• A:Answer If you apply for a best buy credit card and are approved, you can do 6 month financing.

  Answered 6 years ago by Samfer

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Q: QuestionLeft earbud stopped working. How do I fix it?

Asked 3 weeks ago by Tebe.

This question was asked about the related product: Beats - Powerbeats Pro Totally Wireless Earbuds - Ivory

• A:Answer Wish I could help, but I've had similar issue (connectivity in general) for a long time. Bottom line for me is that they connect automatically on their own and run out the battery when I'm not using them. Nothing I've tried that I have read helps.

  Answered 3 days ago by Laryjay

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Q: Questioncan I make calls or receive calls?

Asked 2 months ago by Mike.

This question was asked about the related product: Beats - Powerbeats Pro Totally Wireless Earbuds - Ivory

• A:Answer Yes

  Answered 1 month ago by JessB

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Q: Questionif you lose one out of the two headsets is warranty covered

Asked 3 months ago by ColtonC.

• A:Answer Yes

  Answered 3 months ago by ArturoMVerified Purchase

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Q: QuestionWhat does the protection plan cover on the beats.

Asked 4 months ago by Nesie.

• A:Answer I didn't take the protection plan.

  Answered 1 month ago by HervalynG

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Q: QuestionHow to power on

Asked 7 months ago by Anonymous.

• A:Answer Down load the beats app and it will guide you on how to get it started.

  Answered 2 months ago by HasanBVerified Purchase

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Q: Questioncan these be used to hear the tv

Asked 10 months ago by js.

This question was asked about the related product: Beats - Powerbeats Pro Totally Wireless Earbuds - Ivory

• A:Answer Only if your TV or entertainment system allows Bluetooth connectivity.

  Answered 10 months ago by JoelC

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Q: QuestionDo they work with small ear holes? That’s my biggest problem.

Asked 10 months ago by Sazzy.

• A:Answer I think that depends on the type of rubber ear bud that attaches to the beats ear buds that inserts into the ear.

  Answered 10 months ago by AnayaDVerified Purchase

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