Questions & Answers

Q: QuestionIs it original Beat By Dre?

Asked 6 years ago by SyamimRazi.

This question was asked about the related product: Beats - Solo3 Wireless Headphones - Mickey's 90th Anniversary Edition - Gray

• A:Answer Dr dre

  Answered 6 years ago by Djdj

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Q: QuestionCan I get them fixed. I do have the Gold type. The left pad cover is coming off. But they are the best I have ever had and I have tried a whole lot of brands.

Asked 6 years ago by Chili.

This question was asked about the related product: Beats - Solo³ Wireless Headphones - Gold

• A:Answer U can buy the pad covers to replace them but it's very hard to get them on correctly

  Answered 6 years ago by Ckd1614

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Q: QuestionHow do I talk with this through a play station remote? I constantly have to hold the button in order for others to hear me. Is there a way to always be able to talk through the mic without holding the button?

Asked 6 years ago by Yoshi.

This question was asked about the related product: Beats - Solo³ Wireless Headphones - Gloss Black

• A:Answer I originally purchased these headphones with the intent of using them as a headset with my Xbox. Later I found out that the aux/Mic cable used by beats is not compatible with gaming controllers.

  Answered 6 years ago by Jsweat

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Q: QuestionEar only plays through the left ear via Bluetooth, but both ears work well when plugged in. Anyone else having this problem?

Asked 6 years ago by Ness.

This question was asked about the related product: Beats - Solo³ Wireless Headphones - Ultra Violet Collection

• A:Answer You can go to the Beats website to reset or update them to see if that helps. After you troubleshoot, if you still need help, you can contact the retailer or Apple Support. Beats and Apple offer a limited one-year manufacturers warranty. Other retailers may offer their own separate warranties or protection plans (check with the individual retailers for their terms and details). You can contact Apple Support for more details: https://www.beatsbydre.com/support/service-warranty

  Answered 6 years ago by Beats by Dr. Dre ?

  
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Q: QuestionWhat does open box mean

Asked 6 years ago by Grumpy.

• A:Answer it means they have been used and reconditioned almost as new

  Answered 6 years ago by javier

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Q: QuestionI have Android devices will these work with them

Asked 6 years ago by Lisha.

• A:Answer Yes

  Answered 6 years ago by Matt

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Q: QuestionDOES THIS HAVE A MICROPHONE? IF SO HOW WELL DOES IT WORK?

Asked 6 years ago by MIC.

This question was asked about the related product: Solo³ Wireless Headphones - Defiant Black-Red (The Beats Decade Collection)

• A:Answer Yes, Beats Solo 3 Wireless has a mic built in. There is also a mic on the RemoteTalk Control cable if you are using them wired.

  Answered 6 years ago by Beats by Dr. Dre ?

  
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Q: QuestionIs the sale only for this color?

Asked 6 years ago by Kaleb.

This question was asked about the related product: Beats - Solo³ Wireless Headphones - Matte Gold

• A:Answer Different retailers stock different colors and may offer promotional pricing for various reasons. For an accurate response, please contact your local retailer. You can learn more about Beats Solo 3 Wireless Headphones here: https://www.beatsbydre.com/earphones/powerbeats3-wireless

  Answered 6 years ago by Beats by Dr. Dre ?

  
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Q: QuestionIs this a purely new one or just a refurnished one?

Asked 6 years ago by Anonymous.

This question was asked about the related product: Beats - Solo³ Wireless Headphones - Matte Gold

• A:Answer Before you buy - If you're having any doubts or concerns, your best bet is to reach out to the retailer or seller. Ask about their return policy, what accessories are included, and whether or not they are new - used - refurbished - or authentic Beats.

  Answered 6 years ago by Beats by Dr. Dre ?

  
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Q: Questionif i buy the open-box is it geek squad certified or does it even get checked to see if the beats are good or not

Asked 6 years ago by adds.

This question was asked about the related product: Beats - Solo³ Wireless Headphones - Matte Gold

• A:Answer It is best to check with the retailer directly for more information. Before you buy - If you're having any doubts or concerns, your best bet is to reach out to the retailer or seller. Ask about their return policy, what accessories are included, and whether or not they are new - used - refurbished - or authentic Beats.

  Answered 6 years ago by Beats by Dr. Dre ?

  
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Q: QuestionWill the beat headphone work with my Samsung S7 Galaxy phone?

Asked 6 years ago by Pinkie.

This question was asked about the related product: Beats - Solo³ Wireless Headphones - Matte Gold

• A:Answer Yes. Beats are made to work with most devices, including iOS and Android. Functionality may vary by product. Please review this resource for product compatibility: https://www.beatsbydre.com/support/info/product-compatibility. Please review this resource on pairing Beats Solo 3 Wireless Headphones with your bluetooth enabled device: https://www.beatsbydre.com/support/how-to/set-up-and-use-solo3-wireless

  Answered 6 years ago by Beats by Dr. Dre ?

  
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Q: QuestionCan you use them with hearing aids?

Asked 6 years ago by Sharon.

This question was asked about the related product: Beats - Solo³ Wireless Headphones - Matte Gold

• A:Answer That is a great question but I don’t wear a hearing aid so I’m not sure, will have to research

  Answered 6 years ago by LadyBevVerified Purchase

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Q: QuestionAre these new? And why are they cheaper than the other ones?

Asked 6 years ago by Draven.

This question was asked about the related product: Beats - Solo³ Wireless Headphones - Matte Gold

• A:Answer Retailer pricing may vary for many reasons. Retailers also determine what colors and product models they stock. Before you buy - If you're having any doubts or concerns, your best bet is to reach out to the retailer or seller. Ask about their return policy, what accessories are included, and whether or not they are new - used - refurbished - or authentic Beats. Included accessories for refurbished product may vary.

  Answered 6 years ago by Beats by Dr. Dre ?

  
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Q: QuestionCan they be connected to two devices at the same time? I have an android for my phone & an ipod for my music so is it possible to be connected to both devices at the same time, if I'm listening to music on my ipod & I get a call on my phone will it switch

Asked 6 years ago by Connection.

This question was asked about the related product: Solo³ Wireless Headphones - Defiant Black-Red (The Beats Decade Collection)

• A:Answer Seamless switching is an iOS feature and works with other iOS devices operating on iOS 10 or above and connected to iCloud. For switching Android devices, you pair through your bluetooth settings each time you want to switch devices. This is due to the Apple W1 Chip technology in Apple products. To learn more about pairing and switching devices with your Beats Solo 3 Wireless Earphones, please visit this resource: https://www.beatsbydre.com/support/how-to/set-up-and-use-solo3-wireless

  Answered 6 years ago by Beats by Dr. Dre ?

  
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Q: QuestionAre the ear pads replaceable?

Asked 6 years ago by summer.

This question was asked about the related product: Beats - Solo³ Wireless Headphones - Matte Gold

• A:Answer Service options, parts availability and response times may vary according to country. Please contact Support to find out if your product is eligible for repair and to find out if there is a repair cost associated: https://getsupport.apple.com/?caller=bbd&PFC=PFC6007 If you’ve lost an eartip, replacement kits are available for purchase. Click on “Service or repair,” then “Start a repair request” then click on “Service Request” here: https://www.beatsbydre.com/support/service-warranty. If you have another part that needs replacing, contact Apple Support to see if your product is eligible for repair. You can contact support through the same link or through your Apple Support app (download here): https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8 If your product has a serial number, you’ll need it when you contact support. Please review this resource for how to find your serial number: https://www.beatsbydre.com/support/how-to/find-serial-number

  Answered 6 years ago by Beats by Dr. Dre ?

  
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Q: QuestionAre they really loud to the point you can’t hear your surroundings

Asked 6 years ago by Danielle.

This question was asked about the related product: Beats - Solo³ Wireless Headphones - Matte Gold

• A:Answer Beats Solo 3 Wireless Headphones feature passive noise isolating technology. Beats Studio 3 Wireless Headphones feature Pure ANC technology (pure adaptive noise cancelling). Please visit this resource to learn more about noise cancelling vs. noise isolating: https://www.beatsbydre.com/support/info/noise-canceling-isolating

  Answered 6 years ago by Beats by Dr. Dre ?

  
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Q: QuestionIs it compatible with Samsung and apple

Asked 6 years ago by Anonymous.

This question was asked about the related product: Beats - Solo³ Wireless Headphones - Matte Gold

• A:Answer Beats are made to work with most devices, including iOS and Android. Functionality may vary by product. Please review this resource for product compatibility: https://www.beatsbydre.com/support/info/product-compatibility

  Answered 6 years ago by Beats by Dr. Dre ?

  
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Q: QuestionDo these work with an Android phone? We want to use them with a Samsung Galaxy edge.

Asked 6 years ago by Anonymous.

This question was asked about the related product: Beats - Solo³ Wireless Headphones - Matte Gold

• A:Answer Beats are made to work with most devices, including iOS and Android. Functionality may vary by product. Please review this resource for product compatibility: https://www.beatsbydre.com/support/info/product-compatibility

  Answered 6 years ago by Beats by Dr. Dre ?

  
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Q: QuestionIs it noise cancelling? Can you listen to movies with it?

Asked 6 years ago by Donna.

This question was asked about the related product: Beats - Solo³ Wireless Headphones - Matte Gold

• A:Answer Noise control is not the best so I would suggest having earbuds if you don’t want to use these primarily

  Answered 6 years ago by TaylorVerified Purchase

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