Questions & Answers

30 Questions & 77 Answers
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  • Question
    What is the width and height ?   (1 Answer)

    By Anonymous July 13, 2016.

    Answers
    • Best 
      Answer

      The dimensions of the fireplace media cabinet is 19 inches D x 59 inches W x 32.5 inches H.

      By CommunityAnswer July 13, 2016.

    • Question
      Does this unit include remote control for heater   (5 Answers)

      By Anonymous November 9, 2015.

      Answers
    • Question
      I intend to have a 65" TV on top of this unit, how sturdy do you find the legs of this cabinet? Thank you.   (4 Answers)

      By Hooch June 3, 2017.

      Answers
      • Best 
        Answer

        I think it would be fine

        By sarzilla June 3, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      Who makes the fireplace for this unit?   (2 Answers)

      By Anthony57 March 27, 2016.

      Answers
      • Best 
        Answer

        The manufacturer for the fireplace insert is Classic Flame. It is called the Classic Flame 26 inch SpectraFire Infrared Electric Fireplace Insert. Model number is 2611033FGL.

        By Catfan79 December 4, 2016.

      • Question
        How is this item shipped? I live in a condo and have to buzz in deliveries.   (5 Answers)

        By Anne January 11, 2017.

        Answers
        • Best 
          Answer

          I hired The Geek Squad to assemble the fireplace. They brought it with them on the scheduled delivery date. They have their mobile phone with them and are able to communicate.

          By Captnbooboo January 13, 2017.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        Is this already assembled?   (6 Answers)

        Is this pre assembled or do I have to assemble it?

        By Cheryl November 16, 2015.

        Answers
        • Best 
          Answer

          No, the media cabinet does not come assembled.

          By CommunityAnswer November 16, 2015.

        • Question
          Can that top shelf be used for a sound bar? Can that middle piece come out?   (3 Answers)

          By soundbar June 1, 2017.

          Answers
          • Answer

            apon assembly , with a little skill , when you get to that divider , cut to fit your sound bar , BEST to leave some divider in front and in back of sound bar , will probly void warrenty

            By InTheWind August 4, 2017.

          • Question
            Can you change the color of fireplace and is it extremely warm?   (2 Answers)

            By Emily May 20, 2017.

            Answers
            • Answer

              Yes you can

              By Rubia August 12, 2017.

              • Verified Purchaser
              • My Best Buy® Member
          • Question
            Is the flame realistic looking?   (3 Answers)

            By Sue March 19, 2017.

            Answers
            • Answer

              Yes, it does look real, in fact we have two French Bulldogs and they love to lay in front of our gas fireplace, and when we set this up they laid right in front of it without skipping a beat, we might invest in a little air defector to blow the warm air down on them.

              By Jimw March 20, 2017.

              • Verified Purchaser
              • My Best Buy® Elite Plus Member
          • Question
            Can you use the fireplace without heat on? Just for show???   (4 Answers)

            By Anne January 11, 2017.

            Answers
            • Answer

              Yes, it does have a temperature control and 00 is available.

              By Captnbooboo January 13, 2017.

              • Verified Purchaser
              • My Best Buy® Member

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