“I inserted the laser lens cleaner, pressed play and voice prompt said to go to track 2 for English. It has been 15 minutes and no other directions have occurred. What now?”
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Thank you for your inquiry 7J7, it sounds like the laser lens cleaner might not be progressing as expected. After the initial voice prompt to go to track 2 for English, the cleaner should typically run through a series of cleaning cycles. If it's been 15 minutes without further action, it's possible the cleaner is malfunctioning or there's an issue with your player's compatibility. To troubleshoot, try ejecting and reinserting the disc, and ensure your player is set to play the disc continuously. If the issue persists, it would be best to contact our support team for further assistance. - Mae | BestBuy Essential Support
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