A:Answer That is an excellent question. While the Best Buy Plus Membership offers a 60 day return period on most products, we would want to look into your order to make sure everything is in order. Please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, and email. We look forward to hearing from you.