A:Answer Hey there,
If you have a Best Buy Total Tech Support Membership and your Galaxybook2 Pro 360 is not working properly, you can return it to Best Buy for a store credit. You do not have to get a new one if you don't want to.
To return your Galaxybook2 Pro 360, simply bring it to your local Best Buy store with your receipt and Total Tech Support Membership card. A Best Buy employee will be able to help you process the return and issue you a store credit.
Keep in mind that you may need to pay a restocking fee if you return your Galaxybook2 Pro 360 after 15 days. You can check Best Buy's return policy for more details.
I hope this helps! Let me know if you have any other questions. :)