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  • Front. Best Buy - Total Tech Support Membership.

Best Buy - Total Tech Support Membership

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5763705
Your price for this item is $1.00
Page Showing 41-60 of 1214 questions
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  • QuestionGot a Galaxybook2 pro 360 at bb. I got total tech membership That's good for 2 years just got computer in June last year It doesn't work no charge extremely hot I don't want a new one I would prefer store credit because another GB will probably not work

    Asked by Tiredofbs.

    • Answer Hey there, If you have a Best Buy Total Tech Support Membership and your Galaxybook2 Pro 360 is not working properly, you can return it to Best Buy for a store credit. You do not have to get a new one if you don't want to. To return your Galaxybook2 Pro 360, simply bring it to your local Best Buy store with your receipt and Total Tech Support Membership card. A Best Buy employee will be able to help you process the return and issue you a store credit. Keep in mind that you may need to pay a restocking fee if you return your Galaxybook2 Pro 360 after 15 days. You can check Best Buy's return policy for more details. I hope this helps! Let me know if you have any other questions. :)

      Answered by FernandoR

  • Questionwhere do I add 1bhbzgd23gmh for the discount?

    Asked by Paul.

    • Answer Hey Paul, To add the discount code for your membership, follow these steps: Go to your My Best Buy account page. Click on the Subscriptions tab. Under My Subscriptions, click on Manage next to your My Best Buy Total™ Yearly Membership. Under Discount Codes, click on Add Discount Code. Enter the discount code and click on Apply. If the discount code is valid, you will see a confirmation message. Your discount will be applied to your next membership renewal. Hope this helps!

      Answered by FernandoR

  • Questionif I purchase from Best buy eBay, will my best buy total tech cover installation? I know that total tech would cover installation if the device is purchased online or in store.

    Asked by LeRoy.

    This question was asked about the related product: Best Buy Totaltech™ - Yearly Subscription

    • Answer Hi, As far as I'm concerned No, Best Buy Totaltech Yearly Subscription does not cover installation for devices purchased on eBay, even if the seller is Best Buy. I hope this info helps!

      Answered by FernandoR

  • QuestionJust saw the answer to my question re virus protection with the "total" plan but it is very confusing! SO sorry that I do NOT accept the game play. Please clarify if I have a virus protection plan included in the my best buy Total plan I purchased recnt

    Asked by Sue.

    • Answer Hi, No, Best Buy doesn't have any active antivirus protection promotions available right now. So you won't get free antivirus protection. What they have is the following online support services: Operating Software tune-up or upgrade Included Diagnostic and simple repair Included Software troubleshooting Included Wi-Fi network troubleshooting Included I hope this info is clearer!

      Answered by FernandoR

  • QuestionIf a buy a computer and total tech will they set up the computer and transfer programs and desktop from my old computer

    Asked by Lin.

    This question was asked about the related product: Best Buy Totaltech™ - Yearly Membership

    • Answer Yes they can and may be able to help with other things.

      Answered by Danny

  • QuestionDoes the Total-tech Program cover "cosmetic damages" such a small indent on a new laptop?

    Asked by Anonymous.

    This question was asked about the related product: Best Buy Totaltech™ - Yearly Membership

    • Answer Hi, No, the Totaltech program does not cover cosmetic damages such as a small indent on a new laptop. Cosmetic damages are defined as any damage that does not affect the functionality of the device. The Totaltech program only covers accidental damage and mechanical breakdown. If you have a small indent on your new laptop, you may be able to repair it yourself or take it to a certified technician for repair. However, the Totaltech program will not cover the cost of the repair. I hope this helps!

      Answered by FernandoR

  • QuestionIf I purchase a washer how long will Best buy keep my items in storage, waiting to be delivered and installed? Can I just keep rescheduling the delivery date several times?

    Asked by Bbcustomer.

    • Answer Hi, According to Best Buy's website, they will store your items for up to 30 days after purchase, waiting to be delivered and installed. However, it is best to check with your local Best Buy store to confirm, as this policy may vary depending on location. Can you just keep rescheduling the delivery date several times? Yes, you can reschedule your delivery date several times, but Best Buy does ask that you give them at least 24 hours notice. You can reschedule your delivery date online or by calling Best Buy customer service. Tips for rescheduling your delivery: Be sure to give Best Buy at least 24 hours notice. Have your order number ready when you call or reschedule online. Be prepared to give a reason for rescheduling. Be flexible with your new delivery date. If you need to reschedule your delivery more than three times, Best Buy may charge you a storage fee. Here are some additional things to keep in mind: Best Buy's delivery and installation services are typically scheduled between 8am and 5pm, Monday through Saturday. Best Buy will call you the day before your delivery to confirm the time and date. On the day of your delivery, be sure to be home to accept the delivery and installation. If you have any questions or concerns about Best Buy's delivery and installation services, please contact your local Best Buy store or customer service I hope this info helps!

      Answered by FernandoR

  • QuestionWhat is the difference between totaltech and the protection plan that is offered on all purchases?

    Asked by Rohega.

    This question was asked about the related product: Best Buy Totaltech™ - Yearly Subscription

    • Answer Hi, The protection plan that's offered on all purchases is a single-item plan that covers your product for accidents and malfunctions. It typically lasts for one or two years, and you have to pay a deductible if you need to use it. Totaltech is a membership program that covers all of your tech, no matter where you bought it. It includes up to two years of product protection on most new Best Buy purchases, plus unlimited tech support and other benefits. A little late but I hope this helps to clear up your doubts!

      Answered by FernandoR

  • QuestionIf I buy a tv from Best Buy plus Totaltech, will moving the existing tv to another room and hauling away an old tv from the other room all be covered by Totaltech?

    Asked by Elle.

    This question was asked about the related product: Best Buy Totaltech™ - Yearly Membership

    • Answer Hi, Elle! Thanks for your interest in the Totaltech membership. One of the most popular benefits of Totaltech is free in-home installation of a new TV purchased from Best Buy, when scheduled during the purchase transaction. This includes mounting that new television to the wall, even if you have an existing TV in that spot. We would unmount the existing TV and then put up the new one. You specifically asked about moving the existing TV to another room, and our agents are generally happy to help out with that. If part of that "moving" process includes setting up that old TV in the other room, and/or mounting that existing TV to the wall, that would incur some additional (discounted!) charges, but just moving it would be free. And haul away of an existing TV is also included for free with any TV purchase, for our valued Totaltech members.

      Answered by Memberships Expert Team

  • QuestionWill this service install my TV

    Asked by Eileen.

    This question was asked about the related product: Best Buy Totaltech™ - Yearly Membership

    • Answer It will install a new TV from Best Buy. I received expert installation by knowledgeable, caring installers.

      Answered by Lance

  • QuestionI am already a Geek squad member. How do i upgrade to total tech if I make a purchase of a TV?

    Asked by Anonymous.

    This question was asked about the related product: Best Buy Totaltech™ - Yearly Membership

    • Answer Having Geeksquad protection on a computer or other product is not the same as having Totaltech. You can purchase totaltech for $199 at anytime, and all purchases going forward that offer an extended warranty, will be provided automatically for 2 years as long as you remain a TotalTech Member.

      Answered by CarandITGuru

  • QuestionWhat does total tech plan cover?

    Asked by Alan.

    • Answer I canceled it after 4 years. They removed some perks like free TV mounting or speaker installations, etc. You will get free delivery and hauling on appliances.

      Answered by pmpatel

  • Questiondoes best buy total cover my washer and dryer

    Asked by total.

    • Answer Omg. Please read this. It will not. That’s NOT cover you. I spent hours on with them today to get nowhere and ultimately they will charge you to come and diagnose your washer and dryer. Claiming that the repair will be cover once they do. Which is also untrue. Then. If you give up like I did and pay for the call. You will realize that you aren’t even on with someone who can really schedule you. They will tell you someone “should call you within 48 hrs” to see if they can get you onto a schedule with a third party. If you’ve ever been down this road before you know where it’s headed. Save your money and use it when the machine breaks to pay a repair man. Stop giving it to these companies.

      Answered by Robert

  • QuestionDoes total tech cover tv mounting service?

    Asked by Anonymous.

    • Answer It use to but not anymore. Now the new plan barely covers anything but I decided to keep for one more 2-year period.

      Answered by padg

  • Question1) We have been monthly Geek Squad members, but that program is ending, correct? 2) Does the 'new' My Best Buy Total program offer the same Remote Service on our computers that Geek Squad offers?

    Asked by RadioPastor1.

    • Answer Hey there! Yes, the monthly Geek Squad membership program is ending. Yes, the My Best Buy Total program offers the same remote service on computers that Geek Squad offers. With My Best Buy Total, you can get remote support from Geek Squad technicians 24/7/365. They can help you with a variety of computer problems, such as: Virus and malware removal Software installation and setup Hardware troubleshooting Data recovery To get remote support from Geek Squad, simply download the Geek Squad app or visit the Geek Squad website. Once you're logged in, you can create a support ticket and a technician will contact you shortly. I hope this helps! Let me know if you have any other questions. Cheers!

      Answered by FernandoR

  • QuestionDoes this include delivery and assembly?

    Asked by Anonymous.

    • Answer Yes. New TV Sound Bar & a ROKU delivered & assembled by Malik & Tyler. They did an excellent job & explained in detail how it all works.

      Answered by catrescuer1

  • QuestionDoes total membership still include free installation of all car audio equipment bought from best buy? Thanks

    Asked by PhillipC.

    • Answer Hi KCarey, Yes, the membership still includes free standard installation of all car audio equipment bought from Best Buy. This includes car receivers, speakers, amplifiers, and subwoofers. It also covers free installation of select car security and navigation systems. To get free installation, you must purchase the car audio equipment from Best Buy and have it installed by a Geek Squad Autotech. Free installation is not available on do-it-yourself (DIY) installations. Here are some additional things to keep in mind about free installation with My Best Buy Total Membership: Free installation is only available on car audio equipment purchased from Best Buy. Free installation is for standard labor only. Additional charges may apply for vehicle-specific parts and additional manual labor. Free installation is not available on commercial installations. Free installation is not available in all locations. If you have any questions about free installation with My Best Buy Total Membership, contact Best Buy customer service at 1-888-BEST BUY (1-888-237-8289) or chat with a representative online. They will be able to help you. I hope this helps!

      Answered by FernandoR

  • QuestionHow do I cancel my total tech membership?

    Asked by Susan.

    This question was asked about the related product: Best Buy Totaltech™ - Yearly Membership

    • Answer you cant!!! Call the number and talk to some person in East India!! I will report it to Discover and have a dispute filed. Do not ever sign up.. not worth it.

      Answered by Junk

  • QuestionWhen making an appointment in store for laptop support (laptop won't start up) . It is diagnosed while you wait? with a possible fix at that time? or is the laptop left in store?

    Asked by JustJoe.

    This question was asked about the related product: Best Buy Totaltech™ - Yearly Membership

    • Answer Geek Squad in store appointments have a 20 minute allotted timeframe. Typically for more complex issues they will need to check in the device to run full diagnostics and then repair what they find. These diagnostics can take several hours by themselves. If the issue is something that they can quickly see and repair, they may be able to do it within that 20 minute timeframe. For the issue you mentioned with your laptop not turning on, this would likely need to be checked in and possibly sent to our service center for complex hardware repairs depending on what they find.

      Answered by Memberships Expert Team

  • QuestionMy home already has a tv wall mount. I would like this removed and reinstalled in another part of the house to mount a 55inch that I had purchased from best buy 3 years ago. If i purchase Totaltech membership, what would be the cost for this service?

    Asked by Wimboneous.

    This question was asked about the related product: Best Buy Totaltech™ - Yearly Membership

    • Answer Hi, Wimboneous! Best Buy's standard TV Connect and Mount service includes removing and relocating an existing mount, so you would not need to pay extra for that part of the job you describe. Totaltech members get a 20% discount off services for existing devices (like the 3-year old 55" TV you have). So, that service would discount from the standard fee of $250 down to $200 if you bought a Totaltech membership at the same time. OR (I like this option), find an extra TV you might like to purchase for less than $200 (they exist), purchase that one and a Totaltech membership, and schedule the TV Connect and Mount as you describe at the same time (eg, for the 55"). In home services are free, if scheduled with a corresponding TV purchase, so take that $200 we would charge you for an a la carte service, and get a "free" TV out of it instead.

      Answered by Memberships Expert Team

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