Questions & Answers

Q: QuestionWHY ARE THESE QUESTIONS BEING ANSWERED BY CUSTOMERS INSTEAD OF BEST BUY EMPLOYEES?

Asked 1 month ago by JBWH1.

• A:Answer Because best buy is shady just like any business..with useless applications ! Always call customer service !

  Answered 3 weeks ago by SophiaLVerified Purchase

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Q: QuestionI am a BestBuy Totaltech member and want to know how to contact a service representative by telephone. What is a good number to reach TotalTech service?

Asked 1 month ago by Mitch.

• A:Answer Seriously: google total tech in your area: get the phone number, then call. If they don’t answer keep trying/ the do the work it just takes time to reach them

  Answered 3 weeks ago by 24KSINECERA

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Q: Questionhow do I access my total tech support account. I want to know when the yearly fee will be due. Ann Marable

Asked 1 month ago by Anonymous.

• A:Answer renews yearly

  Answered 1 month ago by carpenterhelperVerified Purchase

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Q: QuestionWILL THE GEEK SQUAD SET UP A COMPUTER I BOUGHT FROM AMAZON?

Asked 1 month ago by REENIE.

• A:Answer They probably will for a fee, If purchased at Best Buy they will if you are a total tech member. I use the Geek Squad (total tech) numerous time each year and they are incredible!

  Answered 1 month ago by Smarttelevisionbuy

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Q: Questiondoes my best buy total tech cover set up of the new tv I am purchasing from best buy

Asked 1 month ago by newcustomer.

• A:Answer Hello, there may be offers and discount with certain TVs. You will need to visit your local store or Bestbuy.com to see what deals being offered as a Best Buy Member.

  Answered 1 month ago by Memberships Expert Team

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Q: Questionis my iPhone covered if my original apple care has expired

Asked 1 month ago by chucky.

• A:Answer If you have the best buy membership with unlimited geek squad support they would help you.

  Answered 1 month ago by AmandaPSVerified Purchase

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Q: QuestionDoes Best buy geek squad transfer data from my old phone to my new phone if I bought the plan for my laptop

Asked 1 month ago by Ed.

• A:Answer yes

  Answered 1 month ago by NoThanxVerified Purchase

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Q: QuestionIf I purchase a computer from best buy will they set it up for free.

Asked 1 month ago by gbaby.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Membership

• A:Answer Yes they will specially if you have the best buy membership you get alot of access to their geek squad department.

  Answered 1 month ago by Stones619

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Q: QuestionCan I cancel my Totaltech subscription and continue my Webroot subscription?

Asked 1 month ago by Bonnie.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Subscription

• A:Answer Yes, absolutely.

  Answered 1 month ago by WesB

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Q: QuestionI want to cancel yearly membership. How do i do it?

Asked 1 month ago by Kk.

• A:Answer You are able to make any adjustments to your membership status while signed into your My Best Buy account, by chatting with us online, in store, or on social media. Please feel free to contact our team via private message, so we can help. Facebook (https://facebook.com/BestBuy), Twitter/X (https://twitter.com/BestBuySupport), or Instagram (https://instagram.com/BestBuy).

  Answered 1 month ago by Memberships Expert Team

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Q: QuestionIs Trend Micro Security included in the total tech membership?

Asked 2 months ago by TrendMicroSecurity.

• A:Answer No

  Answered 1 month ago by DanKVerified Purchase

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Q: QuestionWhat is benefits best buy membership

Asked 2 months ago by Anonymous.

• A:Answer Hi there! ! Your My Best Buy Total™ membership provides you with lots of benefits and savings. These include 24/7 support, member pricing, discounts on repairs and advanced services, up to two years of product protection, an extended return/exchange window on most products, and more! For more information and support, visit https://www.bestbuy.com/memberships to chat online. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.

  Answered 1 month ago by Memberships Expert Team

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Q: QuestionIs a data transfer from my old computer to a new computer free with my best buy total - yearly membership?

Asked 2 months ago by Randy.

• A:Answer Hi there! Yes, Data Transfer is an included service with the My Best Buy Total membership. You can find more information and a full list of included services here: https://www.bestbuy.com/site/services/computer-tablet-services/pcmcat138100050019.c?id=pcmcat138100050019#jl-services.

  Answered 1 month ago by Memberships Expert Team

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Q: QuestionIf I purchase my best by total yearly membership how much coverage would I received on a brand-new Apple MacBook air and should I also buy Apple Care Plus? Compare coverage for MacBook air by My Best Buy Total-Yearly Membership versus Apple Care Plus

Asked 2 months ago by Greg.

• A:Answer If you buy My Best Buy Total not only does it include Apple Care Plus but you also get geek squad and so many other amazing perks. Ive had it for over 2 years and we absolutely love it!

  Answered 1 month ago by SPatelVerified Purchase

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Q: QuestionIs car audio instalation covered in total tech package like it was in the geek squad previous package?

Asked 2 months ago by Justin.

• A:Answer yes

  Answered 2 months ago by Anonymous

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Q: QuestionCan I purchase totaal tech support as a Christmas gift for a family member?

Asked 2 months ago by VR.

• A:Answer Yes but it's payment is coming out of the card you give them or purchase the item with .

  Answered 1 month ago by Stones619

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Q: QuestionI want to cancel my membership renewal, but, can’t find any where to do this

Asked 2 months ago by Anonymous.

• A:Answer Theres a box to un-check in the BB app but sometimes it doesnt work (they told.me its a glitch). I recommend calling BB cutomer service, if they say they cant help, ask to be forwarded to the escalation department. They'll cancel your renewal and provide a pro-rated refund. Good luck.

  Answered 2 months ago by JohnBVerified Purchase

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Q: QuestionDoes the membership cover two laptops at the residence?

Asked 2 months ago by Maggie.

• A:Answer Yes, it did mine.

  Answered 2 months ago by AllBetterAsusZenVerified Purchase

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Q: QuestionDoes this no longer include appliance repair and service calls?

Asked 2 months ago by Appliances.

• A:Answer no

  Answered 1 month ago by NoThanxVerified Purchase

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