“Hi I purchased a Samsung Flip 5 last year and the screen needed to be replaced. With a Total Membership with warranty my phone should be replaced with a NEW one. When I went to replace the screen, they ordered me a REFURBISHED PHONE. Is this correct?”

Asked by Poeticmentor 6 months ago

1-2 of 2 Answers

Except this is not of equal value. and no one wants a refurbished phone that is damaged! I would have never paid for a warranty if this was the case! Misleading customers about new replacements for damaged items especially phones is mis advertisement.
Answered by Amazing 6 months ago
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Hello! With your protection plan on your device, the replacement can be a refurbished unit. These units are checked for quality and function before they are sent out. For support, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist!
Answered by Memberships Expert Team 6 months ago
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