A:Answer I, too had the same problem. I was stunned and disappointed, until I started playing around with the settings. If you press DRY LEVEL, you will be offered 3 choices...+1, +2, & +3. I chose +3 and my load of 1 towel set (hand, wash & bath), 2 dish towels and 1 set of queen size sheets (including pillow cases) came out bone dry! I love my drier now!
Nancy