Questions & Answers

Name: Bosch - 500 Series 21 Cu. Ft. French Door Bottom Freezer Counter-Depth Smart Refrigerator - Stainless Steel
Brand: Bosch
SKU: 6439105
Price: 1650 USD
Availability: SoldOut
Rating: 3.6 (77 reviews)

Bosch - 500 Series 21 Cu. Ft. French Door Bottom Freezer Counter-Depth Smart Refrigerator - Stainless Steel

Model:: B36CD50SNS; |
SKU:: 6439105

User rating, 3.6 out of 5 stars with 77 reviews.

Highly rated by customers for:

Clearance

$1,650.00

Save $1,649.99

Comp. Value: $3,299.99

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QuestionWhat does the code e2 mean. Does this code have something to do with it not making ice?
Asked 3 years ago by Doug.
- Answer Hi Doug, the E2 error code indicates an issue with the Ice Maker. You can attempt to troubleshoot the issue by resetting power to breaker for 30 seconds. If not resolved, call Bosch Customer Support at 1-800-944-2904 for assistance.
  Answered 3 years ago by BoschAppliancesUSA
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QuestionCan you get an extra ice maker for this
Asked 4 years ago by GUS.
- Answer Hi GUS, thank you for your question and interest in Model:B36CD50SNS. There is not an additional ice maker available for this Refrigerator, however, this Refrigerator does feature the Bosch QuickIcePro System which offers rapid ice replenishment, producing up to 12 lbs of ice per day, based on filling 8 oz glasses. ensuring ample ice availability.
  Answered 4 years ago by BoschAppliancesUSA
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Questionhow far from the floor to the bottom of the swinging doors? Thanks in advance.
Asked 3 years ago by DougLB.
- Answer Hi DougLB, thank you for your question and interest in Model:B36CD50SNS. It is 26.75 inches from the floor to the french doors on this model.
  Answered 3 years ago by BoschAppliancesUSA
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QuestionIs this Counter-Depth French Door Refrigerator available WITHOUT the external water dispenser?
Asked 2 years ago by Theo.
- Answer Hi Theo, thanks for your question. We do not currently have any 500 Series counter-depth French door refrigerators without the external dispenser, but we do offer 800 Series models meeting these criteria. Please visit the Bosch website to view these models or call our Customer Care team at 800-944-2904 for real-time assistance. Thank you for considering Bosch!
  Answered 2 years ago by BoschAppliancesUSA
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QuestionHow much space do I need from the wall for the fridge door to open? Unable to measure the thickness of the top 2 fridge doors.
Asked 3 years ago by Rich.
- Answer A Quick look this morning, is about 2” for the door and maybe 2 more inches for the handle… the door would be open 90degrees to the fridge itself.
  Answered 3 years ago by Grydif
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QuestionWe are big ice drinkers..... what is the size and shape of the ice for this item?
Asked 4 years ago by GUS.
- Answer The ice is the standard moon shaped kind.
  Answered 4 years ago by dcrand
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Questionhow to open the ice maker?
Asked 9 months ago by Anonymous.
- Answer Hi, thanks for your question and interest in model # B36CD50SNS. For detailed inquiries regarding features or performance, please consult the Use and Care manual available through this link: (https://media3.bsh-group.com/Documents/9001602137_B.pdf). If you require further assistance or immediate troubleshooting support, our Bosch Customer Care team is here to help at 1-800-944-2904.
  Answered 9 months ago by BoschAppliancesUSA
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QuestionIs this particular one QUIET????? Bosch- 500 series 21 cu. Ft.
Asked 1 year ago by Anonymous.
- Answer Hi, thanks for your question and interest in model # B36CD50SNS. This remarkable appliance has been diligently designed to deliver quiet operation, offering a remarkably low decibel rating of just 40 dB(A).
  Answered 1 year ago by BoschAppliancesUSA
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QuestionI have this fridge and may need to change the water valve as the water / ice dispensers are not working. Which model / part should I buy?
Asked 1 year ago by Rick.
- Answer I had a similar issue with the ice dispenser not working. If it's still under warranty call Bosch directly and have them send an authorized repair man. If you call someone to look at the ice maker, they probably won't be able to figure out what's wrong, which will negate any chance of having Bosch fix your ice dispenser. Mine still doesn't work and the repair person couldn't figure out why.
  Answered 1 year ago by Anonymous
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QuestionWhat is the warranty period of my Bosch refrigerator?
Asked 1 year ago by RobertK.
- Answer Hi, thank you for your question. Bosch refrigerators are warranted for a full year from the date of purchase. Additional limited warranties include 2nd-5th year warranties on electronic components, and a lifetime warranty on rust through.
  Answered 1 year ago by BoschAppliancesUSA
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Questiondoes this refrigerator have 2 compressors ?
Asked 1 year ago by bruceboygirl.
- Answer Hi bruceboygirl, thanks for your interest in the B36CD50SNS. The B36CD50SNS features a single compressor.
  Answered 1 year ago by BoschAppliancesUSA
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QuestionOur ice maker started making a loud knocking noise 4 months after we got it. We would take it out and make sure there wasn't any ice chunks blocking the turning of the metal dispenser. The ice maker stopped working at 8 months. what do I do now?
Asked 2 years ago by Cindy.
- Answer Hi Cindy, we apologize if you are experiencing difficulties with your ice maker and for any inconvenience. For real-time troubleshooting and support, please call our Customer Support team at 1-800-944-2904. Thank you.
  Answered 2 years ago by BoschAppliancesUSA
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QuestionThis suction seems to have gone away when we open the doors. Does that make sense? Does not seem to be tight anymore. Is it possible that we now have two dead doors?
Asked 2 years ago by Nam.
- Answer Hi Nam, thanks for your question. We're sorry to hear about the trouble with your refrigerator. We understand this must be frustrating and apologize for any inconvenience or disappointment. To properly address the door issue, we recommend contacting an authorized Bosch technician. You can find a list of local authorized service providers on Bosch's website, or feel free to call our customer care team at 1-800-944-2904 for scheduling assistance. Thank you for choosing Bosch.
  Answered 2 years ago by BoschAppliancesUSA
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QuestionHow/where do you access the ice bin if/when you wish to fill a bigger container (doesn't fit in exterior dispenser) with ice?
Asked 2 years ago by CEDIII.
- Answer Hi CEDIII, thanks for your question and interest in model #B36CD50SNB. The steps for removing the ice storage container can be found on page 21 of the Use & Care manual, available on Bosch's website. If you have additional questions, please connect with our customer care team at 1-800-944-2904 for real-time assistance. Thank you.
  Answered 2 years ago by BoschAppliancesUSA
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Question1. Can you turn off the ice maker but still use the water dispenser? 2. Can you permanently remove the ice maker and still use the water dispenser? Thanks.
Asked 2 years ago by Mo.
- Answer Hi Mo, thanks for your question and interest in model # B36CD50SNB. If you turn off the ice production, the ice and water dispenser will not function. Unfortunately, there is no possible way to completely eliminate the ice maker and still be able to use the water dispenser.
  Answered 2 years ago by BoschAppliancesUSA
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QuestionWhat refrigerant does the 500 series counter depth refrigerator use?
Asked 2 years ago by Firetv.
- Answer Hi Bruce, thanks for your question. Model B36CD50SNS uses R600a Freon.
  Answered 2 years ago by BoschAppliancesUSA
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QuestionWhat does the code E3 mean? The ice maker and water dispenser suddenly stopped functioning. Thanks
Asked 2 years ago by Jack.
- Answer Hi Jack, thanks for your question. We’re sorry to hear that you’re having trouble with your refrigerator. If E3 appears on the display, the electronics have detected an error. You can disconnect your refrigerator from the power for 1 minute, either by removing the power cord from the wall outlet or by switching off the circuit breaker. If the error persists after reconnecting the appliance, please contact our Customer Care team at 800-944-2904 to schedule a service visit. Or you can find a list of Bosch authorized service providers in your area by visiting the following link: https://www.bosch-home.com/us/owner-support/repair-service. Thank you for choosing Bosch.
  Answered 2 years ago by BoschAppliancesUSA
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QuestionDo I need to purchase a separate Refrigerator Water Line Installation Kit for this unit? If so, where can I purchase it from?
Asked 3 years ago by Appleseed1234.
- Answer Hi Appleseed1234, thank you for your question and interest in Model:B36CD50SNS. Yes, you will need a water line for this Refrigerator, it can be purchased at Best Buy.
  Answered 3 years ago by BoschAppliancesUSA
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QuestionIs the ice maker able to be manually cleaned?
Asked 3 years ago by Sue.
- Answer You can pull the ice container out, just have to use some force to get it to unlatch
  Answered 3 years ago by DNNJ
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QuestionWe purchased our 500 series 5/21/22. Since set up I can hear an intermittent noise (other than emptying/filling cycle) coming from the ice maker area. occasionally. Otherwise, it's very quiet when running.. Is this normal?
Asked 3 years ago by Jedd.
- Answer Hi Jedd, thank you for your question regarding Model:B36CD50SNS. Per the Use and Care Guide: Normal noises - Droning: A motor is running, e.g. refrigerating unit, fan, water valve is activated. Bubbling, buzzing or gurgling: Refrigerant is flowing through the tubes. Clicking: Motor, switch, solenoid valves or water valve are switching on or off. Cracking: Automatic defrosting is running. Clattering sound: Ice cubes from the ice maker are falling into the ice cube bin. To prevent noises, they suggest the following: Appliance is not level: Align appliance. The appliance is not "free-standing": Make sure the appliance is not touching other surfaces and the minimum clearances are observed. Bins, shelves or storage compartments wobble or stick: Check the removable equipment and re-insert if required. Bottles or containers are touching each other: Move bottles or containers away from each other. If you still have questions regarding the noise, please reach out to our Customer Support Team at 800-944-2904.
  Answered 3 years ago by BoschAppliancesUSA
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Showing 1-20 of 46 questions

Questions & Answers

Bosch - 500 Series 21 Cu. Ft. French Door Bottom Freezer Counter-Depth Smart Refrigerator - Stainless Steel

Q: QuestionWhat does the code e2 mean. Does this code have something to do with it not making ice?

Q: QuestionCan you get an extra ice maker for this

Q: Questionhow far from the floor to the bottom of the swinging doors? Thanks in advance.

Q: QuestionIs this Counter-Depth French Door Refrigerator available WITHOUT the external water dispenser?

Q: QuestionHow much space do I need from the wall for the fridge door to open? Unable to measure the thickness of the top 2 fridge doors.

Q: QuestionWe are big ice drinkers..... what is the size and shape of the ice for this item?

Q: Questionhow to open the ice maker?

Q: QuestionIs this particular one QUIET????? Bosch- 500 series 21 cu. Ft.

Q: QuestionI have this fridge and may need to change the water valve as the water / ice dispensers are not working. Which model / part should I buy?

Q: QuestionWhat is the warranty period of my Bosch refrigerator?

Q: Questiondoes this refrigerator have 2 compressors ?

Q: QuestionOur ice maker started making a loud knocking noise 4 months after we got it. We would take it out and make sure there wasn't any ice chunks blocking the turning of the metal dispenser. The ice maker stopped working at 8 months. what do I do now?

Q: QuestionThis suction seems to have gone away when we open the doors. Does that make sense? Does not seem to be tight anymore. Is it possible that we now have two dead doors?

Q: QuestionHow/where do you access the ice bin if/when you wish to fill a bigger container (doesn't fit in exterior dispenser) with ice?

Q: Question1. Can you turn off the ice maker but still use the water dispenser? 2. Can you permanently remove the ice maker and still use the water dispenser? Thanks.

Q: QuestionWhat refrigerant does the 500 series counter depth refrigerator use?

Q: QuestionWhat does the code E3 mean? The ice maker and water dispenser suddenly stopped functioning. Thanks

Q: QuestionDo I need to purchase a separate Refrigerator Water Line Installation Kit for this unit? If so, where can I purchase it from?

Q: QuestionIs the ice maker able to be manually cleaned?

Q: QuestionWe purchased our 500 series 5/21/22. Since set up I can hear an intermittent noise (other than emptying/filling cycle) coming from the ice maker area. occasionally. Otherwise, it's very quiet when running.. Is this normal?

Most-viewed items

QuestionWhat does the code e2 mean. Does this code have something to do with it not making ice?

QuestionCan you get an extra ice maker for this

Questionhow far from the floor to the bottom of the swinging doors? Thanks in advance.

QuestionIs this Counter-Depth French Door Refrigerator available WITHOUT the external water dispenser?

QuestionHow much space do I need from the wall for the fridge door to open? Unable to measure the thickness of the top 2 fridge doors.

QuestionWe are big ice drinkers..... what is the size and shape of the ice for this item?

Questionhow to open the ice maker?

QuestionIs this particular one QUIET????? Bosch- 500 series 21 cu. Ft.

QuestionI have this fridge and may need to change the water valve as the water / ice dispensers are not working. Which model / part should I buy?

QuestionWhat is the warranty period of my Bosch refrigerator?

Questiondoes this refrigerator have 2 compressors ?

QuestionOur ice maker started making a loud knocking noise 4 months after we got it. We would take it out and make sure there wasn't any ice chunks blocking the turning of the metal dispenser. The ice maker stopped working at 8 months. what do I do now?

QuestionThis suction seems to have gone away when we open the doors. Does that make sense? Does not seem to be tight anymore. Is it possible that we now have two dead doors?

QuestionHow/where do you access the ice bin if/when you wish to fill a bigger container (doesn't fit in exterior dispenser) with ice?

Question1. Can you turn off the ice maker but still use the water dispenser? 2. Can you permanently remove the ice maker and still use the water dispenser? Thanks.

QuestionWhat refrigerant does the 500 series counter depth refrigerator use?

QuestionWhat does the code E3 mean? The ice maker and water dispenser suddenly stopped functioning. Thanks

QuestionDo I need to purchase a separate Refrigerator Water Line Installation Kit for this unit? If so, where can I purchase it from?

QuestionIs the ice maker able to be manually cleaned?

QuestionWe purchased our 500 series 5/21/22. Since set up I can hear an intermittent noise (other than emptying/filling cycle) coming from the ice maker area. occasionally. Otherwise, it's very quiet when running.. Is this normal?