Questions & Answers

Q: QuestionDoes the water filter remove chlorine from the water?

• A:Answer Yes, the water filter removes chlorine and chloramine from the water.

Q: QuestionHow many shelves does this refrigerator have?

• A:Answer This refrigerator has five shelves.

Q: QuestionDoes this refrigerator have fingerprint resistant finish?

• A:Answer Yes, this refrigerator has anti-fingerprint stainless steel.

Q: QuestionCan I control the refrigerator using my smartphone?

• A:Answer Yes, you can manage this refrigerator from your smartphone or tablet using Home Connect.

Q: QuestionIs the ice maker located inside the refrigerator?

• A:Answer The ice maker is located in both the refrigerator and freezer.

Q: QuestionDoes this refrigerator have adjustable shelves?

• A:Answer Yes, the refrigerator shelf style is adjustable.

Q: QuestionWhat does the code e2 mean. Does this code have something to do with it not making ice?

Asked 3 years ago by Doug.

• A:Answer Hi Doug, the E2 error code indicates an issue with the Ice Maker. You can attempt to troubleshoot the issue by resetting power to breaker for 30 seconds. If not resolved, call Bosch Customer Support at 1-800-944-2904 for assistance.

  Answered 3 years ago by BoschAppliancesUSA

  
  Helpful (33)Unhelpful (12)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you get an extra ice maker for this

Asked 4 years ago by GUS.

• A:Answer Hi GUS, thank you for your question and interest in Model:B36CD50SNS. There is not an additional ice maker available for this Refrigerator, however, this Refrigerator does feature the Bosch QuickIcePro System which offers rapid ice replenishment, producing up to 12 lbs of ice per day, based on filling 8 oz glasses. ensuring ample ice availability.

  Answered 4 years ago by BoschAppliancesUSA

  
  Helpful (5)Unhelpful (0)ReportAnswer this question

Q: Questionhow far from the floor to the bottom of the swinging doors? Thanks in advance.

Asked 4 years ago by DougLB.

• A:Answer Hi DougLB, thank you for your question and interest in Model:B36CD50SNS. It is 26.75 inches from the floor to the french doors on this model.

  Answered 4 years ago by BoschAppliancesUSA

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this Counter-Depth French Door Refrigerator available WITHOUT the external water dispenser?

Asked 3 years ago by Theo.

• A:Answer Hi Theo, thanks for your question. We do not currently have any 500 Series counter-depth French door refrigerators without the external dispenser, but we do offer 800 Series models meeting these criteria. Please visit the Bosch website to view these models or call our Customer Care team at 800-944-2904 for real-time assistance. Thank you for considering Bosch!

  Answered 3 years ago by BoschAppliancesUSA

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionHow much space do I need from the wall for the fridge door to open? Unable to measure the thickness of the top 2 fridge doors.

Asked 3 years ago by Rich.

• A:Answer A Quick look this morning, is about 2” for the door and maybe 2 more inches for the handle… the door would be open 90degrees to the fridge itself.

  Answered 3 years ago by GrydifVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWe are big ice drinkers..... what is the size and shape of the ice for this item?

Asked 4 years ago by GUS.

• A:Answer The ice is the standard moon shaped kind.

  Answered 4 years ago by dcrandVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionhow to open the ice maker?

Asked 11 months ago by Anonymous.

• A:Answer Hi, thanks for your question and interest in model # B36CD50SNS. For detailed inquiries regarding features or performance, please consult the Use and Care manual available through this link: (https://media3.bsh-group.com/Documents/9001602137_B.pdf). If you require further assistance or immediate troubleshooting support, our Bosch Customer Care team is here to help at 1-800-944-2904.

  Answered 11 months ago by BoschAppliancesUSA

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this particular one QUIET????? Bosch- 500 series 21 cu. Ft.

Asked 1 year ago by Anonymous.

• A:Answer Hi, thanks for your question and interest in model # B36CD50SNS. This remarkable appliance has been diligently designed to deliver quiet operation, offering a remarkably low decibel rating of just 40 dB(A).

  Answered 1 year ago by BoschAppliancesUSA

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have this fridge and may need to change the water valve as the water / ice dispensers are not working. Which model / part should I buy?

Asked 1 year ago by Rick.

• A:Answer I had a similar issue with the ice dispenser not working. If it's still under warranty call Bosch directly and have them send an authorized repair man. If you call someone to look at the ice maker, they probably won't be able to figure out what's wrong, which will negate any chance of having Bosch fix your ice dispenser. Mine still doesn't work and the repair person couldn't figure out why.

  Answered 1 year ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the warranty period of my Bosch refrigerator?

Asked 1 year ago by RobertK.

• A:Answer Hi, thank you for your question. Bosch refrigerators are warranted for a full year from the date of purchase. Additional limited warranties include 2nd-5th year warranties on electronic components, and a lifetime warranty on rust through.

  Answered 1 year ago by BoschAppliancesUSA

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes this refrigerator have 2 compressors ?

Asked 1 year ago by bruceboygirl.

• A:Answer Hi bruceboygirl, thanks for your interest in the B36CD50SNS. The B36CD50SNS features a single compressor.

  Answered 1 year ago by BoschAppliancesUSA

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionOur ice maker started making a loud knocking noise 4 months after we got it. We would take it out and make sure there wasn't any ice chunks blocking the turning of the metal dispenser. The ice maker stopped working at 8 months. what do I do now?

Asked 2 years ago by Cindy.

• A:Answer Hi Cindy, we apologize if you are experiencing difficulties with your ice maker and for any inconvenience. For real-time troubleshooting and support, please call our Customer Support team at 1-800-944-2904. Thank you.

  Answered 2 years ago by BoschAppliancesUSA

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionThis suction seems to have gone away when we open the doors. Does that make sense? Does not seem to be tight anymore. Is it possible that we now have two dead doors?

Asked 2 years ago by Nam.

• A:Answer Hi Nam, thanks for your question. We're sorry to hear about the trouble with your refrigerator. We understand this must be frustrating and apologize for any inconvenience or disappointment. To properly address the door issue, we recommend contacting an authorized Bosch technician. You can find a list of local authorized service providers on Bosch's website, or feel free to call our customer care team at 1-800-944-2904 for scheduling assistance. Thank you for choosing Bosch.

  Answered 2 years ago by BoschAppliancesUSA

  
  Helpful (0)Unhelpful (0)ReportAnswer this question