Questions & Answers

Q: QuestionWhat is the maximum wireless range of the earbuds?

• A:Answer The maximum wireless range of the earbuds is 30 feet.

Q: QuestionDo the earbuds have a built-in microphone?

• A:Answer These earbuds have a built-in microphone.

Q: QuestionIs there a way to customize the sound settings?

• A:Answer The Bose app allows you to customize a shortcut and access adjustable EQ settings.

Q: QuestionAre the earbuds water resistant?

• A:Answer These earbuds are water-resistant.

Q: QuestionI have Bose earbuds I got on 2020, but when the right buds is charging the left buds is not working. So the New Bose Quietcomfort ultra has the same problem? or When I am charging the right side buds I can listen my music with my left bud side? Thank you

Asked 2 years ago by Bose.

This question was asked about the related product: Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer I had those and at the time left was dependent on the right being used. Now they either can be independently used

  Answered 2 years ago by Anonymous

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Q: QuestionWhich are better the QC 2 or the Ultra?

Asked 2 years ago by WhoDatfisherman.

This question was asked about the related product: Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - White Smoke

• A:Answer The Ultra are better. I had the QC2 and I returned them because I wasn’t very impressed. They weren’t much better than my latest generation AirPod Pros. But the Ultras are definitely an upgrade to me. Really good technology. I love them. I don’t even use the Apple pair anymore.

  Answered 2 years ago by MissRobyn

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Q: QuestionDo the ultras have wireless charging

Asked 2 years ago by Mark.

This question was asked about the related product: Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer The QuietComfort Ultra Earbuds do not have wireless charging. We do offer a wireless charging cover case for the QuietComfort Ultra Earbuds and QuietComfort Earbuds II that will protect your earbuds case, and allow wireless and USB-C charging of the earbuds.

  Answered 2 years ago by Bose Support

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Q: QuestionWill they work without the Bose app? I want to use them with my pc and my phone.

Asked 2 years ago by sjhoff.

This question was asked about the related product: Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer I currently use these, with my phone, computer, and will pair them to my tvs.

  Answered 1 year ago by aguyVerified Purchase

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Q: QuestionHow do I fix the muffled quality during phone calls? Also.. the volume overall when at the gym is really not that loud. I really want to keep these they fit perfect but I hear the other person coming in so muffled when taking phone calls. Please Help

Asked 5 months ago by Kevin.

This question was asked about the related product: Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Unfortunately there is no fix. It is a bose defect. I reached out to bose customer service and they offered me a replacement product but the quality was the same. I've read multiple forums and sadly everyone has experienced the low call volume/quality with these headphones. Such a shame that the call quality doesn't match the music quality, especially for the price.

  Answered 5 months ago by MEstrada

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Q: QuestionAre they effective to block snoring?

Asked 11 months ago by Jim.

This question was asked about the related product: Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer I find these to be really really really good at blocking outside noise, to include my husband’s snoring and the sound from his choice of uninteresting TV programs.

  Answered 11 months ago by Retiree

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Q: QuestionHow are these for extreme hearing loss

Asked 11 months ago by Trish.

This question was asked about the related product: Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - White Smoke

• A:Answer I do have some hearing loss but my cheap 20 dollar pair is much louder than my 270 dollar pair of bose

  Answered 10 months ago by KennyM

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Q: QuestionWill the case charge on a MagSafe charger?

Asked 1 year ago by CM.

This question was asked about the related product: Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer The charging case that comes with the QuietComfort Ultra Earbuds cannot be charged wirelessly. However, the wireless charging case (available separately) can be charged wirelessly. This separate case needs 5V of voltage, and a maximum of 1.5A of current, in order to charge.

  Answered 1 year ago by Bose Support

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Q: QuestionHow are these headphones for running?

Asked 1 year ago by Jimmy.

This question was asked about the related product: Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Once you get the right eat seal and ring in your ear you can do everything and the ear buds wont move. Theyre so comfortable

  Answered 1 year ago by Flyboy6257

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Q: Question.Do these earbuds support a multi-connection setup with two devices simultaneously — between a PC and an Android phone?

Asked 4 months ago by denis.

• A:Answer It does. But keep in mind that it will start to disconnect every few minutes after two months.

  Answered 4 months ago by Irene

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Q: QuestionCan these earbuds connect to my samsung smart tv?

Asked 6 months ago by edg19956.

This question was asked about the related product: Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer As long as the TV accepts Bluetooth connections and can send audio over Bluetooth, you can connect them to the TV.

  Answered 6 months ago by Bose Support

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Q: QuestionI need a set that will work with 2 phones at the same time and caller announce would be nice. My cheap, bulky Plantronics does that but tired of the bulky.

Asked 1 year ago by Dean.

This question was asked about the related product: Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Hello Dean, a new firmware version will soon be released which will add multipoint connection functionality. You can now be connected to 2 Bluetooth source devices at once, but stream audio from 1.

  Answered 1 year ago by Bose Support

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Q: Questionhow do you change the volume

Asked 1 year ago by golf469.

This question was asked about the related product: Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Just slide your finger up and down.

  Answered 1 year ago by MarcoseR

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Q: QuestionSince these use aptx adaptive and not aptx LL can someone who has tested speak to the latency/compatibility of these with the new steam deck oled and Lenovo legion go?

Asked 1 year ago by Andrew.

This question was asked about the related product: Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer No preceivable latency. Bose got these right. The Bose QC Ultra "headphones"and "earbuds" are absolutely awesome!

  Answered 1 year ago by joeblowconsumer

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Q: QuestionCan you use either one for phone calls?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Bose - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Both earbuds have a microphone available for calls, and can be used independently or together for calls.

  Answered 1 year ago by Bose Support

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