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If you're connecting to a cell phone, use the Bose Connect app. Worked perfectly on my Samsung. I had some problems with connecting to my laptop, but installing a new Bluetooth driver solved that.
Sorry, there was a problem. Please try again later.Hello Andrea. Have you tried to put the headphones into pairing mode? With the headset on, press and hold the power button until you hear the headphones say "Ready to pair." Then goto your bluetooth menu on your phone and either scan unless your phone has continuous scan, and scroll down to bottom of paired devices, you should find "Discovered devices." The Bose headset should be there. Click on it and it should pair from there.
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