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I took mine back to Best Buy for a replacement. They were already aware of the issue and said Bose was working on a fix
Sorry, there was a problem. Please try again later.Hi, that's a great question. For something like that, you would want to reach out to customer service. Here is a link you can use. http://bose.life/2qwENj4 . Click on your country, scroll down to "Contact Us" Tony – Bose Support
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