Questions & Answers

Q: QuestionCan the soundbar be mounted on a wall?

• A:Answer This soundbar can be mounted on a wall.

Q: QuestionDoes the soundbar include a subwoofer?

• A:Answer The subwoofer is sold separately and is not included with the soundbar.

Q: QuestionHow does the soundbar create immersive sound?

• A:Answer The Bose Smart Soundbar creates immersive sound with Dolby Atmos, proprietary TrueSpace technology, and upward firing transducers that work together to intelligently analyze and separate instruments, dialogue, and effects, then place them throughout the room, even overhead.

Q: QuestionWhat kind of voice assistant is built-in?

• A:Answer The voice assistant built into this device is Amazon Alexa.

Q: QuestionWhat is the purpose of the A.I. Dialogue Mode?

• A:Answer A.I. Dialogue Mode automatically balances voice and surround sound for ultra-crisp vocal clarity.

Q: QuestionI bought the Bose smart soundbar and was thinking to add Bose 500! which is $499 subwoofer and surround speakers which are $399 are they compatible with my sound bar? Will they work together?

Asked 6 months ago by Tausif.

• A:Answer Yes the Bass Module 500 and Surround Speakers are compatible with the Smart Soundbar.

  Answered 6 months ago by Bose Support

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Q: QuestionHow does this compare to the Bose 600 soundbar?

Asked 1 year ago by Mo22.

• A:Answer The two soundbars are quite similar, but the Smart Soundbar has "A.I. Dialogue Mode". This automatically senses when dialogue is occurring and adjusts the soundbar's tone. The Smart Soundbar also has the Personal Surround feature, allowing you to pair the Bose Ultra Open Earbuds with your soundbar to add a new dimension to your movies and TV.

  Answered 1 year ago by Bose Support

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Q: QuestionHow long would this last if it was outside but protected from sun and rain 100 % of the time?

Asked 4 months ago by Redseal.

• A:Answer The Bose Smart Soundbar is generally designed for indoor use, so while it may hold up reasonably well in a covered outdoor area, long-term exposure to outdoor condition can still affect performance and durability over time even without direct sun or rain. For the best longevity, we recommend using the soundbar indoors. Klariss – Bose Customer Support.

  Answered 3 months ago by Bose Support

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Q: QuestionWhat do I need to mount this sound bar under the TV or on the wall?

Asked 6 months ago by G.

• A:Answer Hi. Please get the Bose soundbar wall bracket. https://bose.life/3ZqB8pE.

  Answered 6 months ago by Bose Support

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Q: QuestionCan I pair to the Bose soundbar with apple wireless head phones?

Asked 11 months ago by Jock.

• A:Answer The Soundbar can be paired with certain Bose headphones and speakers via Bose SimpleSync for playback, but we can't guarantee it'll work with non Bose headphones and speakers.

  Answered 11 months ago by Bose Support

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Q: QuestionCan I pair a set of Bose wireless headphones to the sound bar?

Asked 11 months ago by John.

• A:Answer Yes, you can use SimpleSync via the Bose app to use the headphones with the Smart Soundbar.

  Answered 11 months ago by Bose Support

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Q: QuestionCan you delete Alexa from the sound bar? I have little interest in having something monitoring me.

Asked 1 year ago by grumpyoldman.

• A:Answer Alexa will not work unless set up via the Bose app. It would also be possible to mute the microphone on the soundbar itself.

  Answered 1 year ago by Bose Support

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Q: QuestionWill this sound bar connect to a TV by Bluetooth 25-feet away? Not able to connect an HDMI cable or a digital optical cable to the soundbar. Will the sound bar and the TV automatically connect if it’s not wired??

Asked 6 days ago by Colonel.

• A:Answer Hello! Thanks for your question. The Bose Smart Soundbar can connect to a TV via Bluetooth, with a typical range of up to 30 feet under ideal conditions, so a 25‑foot distance should generally work, though walls or interference may affect stability. The actual range depends on several factors, including obstructions like walls or furniture, interference from other wireless devices, and the power output of both the transmitting and receiving devices. In practical home setups, such as with soundbars, headphones, or TVs, you can generally expect reliable performance within 25–30 feet in the same room, while moving into another room or placing obstacles between devices may reduce stability.

  Answered 5 days ago by Bose Support

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Q: QuestionIs the soundbar dual voltage 110-240?

Asked 1 week ago by Diesel.

• A:Answer Hi Diesel! Yes, the soundbar supports dual voltage. It has an auto-sensing power supply rated for 100-240 V at 50/60 Hz.

  Answered 6 days ago by Bose Support

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Q: QuestionDoes this have good bass by itself

Asked 1 week ago by John.

• A:Answer It's okay I plan on buying a subwoofer to the soundbar

  Answered 3 days ago by MichaelBVerified Purchase

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Q: QuestionDo wall mounts come with this?

Asked 1 week ago by Gmorr.

• A:Answer Greetings! The Bose Smart Soundbar doesn’t come with a wall mount in the box, but don’t worry it’s completely optional! If you’d like to mount your soundbar for a sleek, space-saving setup, Bose offers a dedicated wall bracket that you can purchase separately. Otherwise, you can simply place it on a TV stand or shelf and enjoy the same amazing sound. Thank you for trusting Bose!

  Answered 1 week ago by Bose Support

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Q: QuestionCan you connect 2 wireless subwoofers?

Asked 1 week ago by Anonymous.

• A:Answer Hi there, thanks for asking! Yes, you can connect two wireless subwoofers or Bass Modules to your Smart Soundbar. Both must be the same model and connected wirelessly for the best audio experience.

  Answered 6 days ago by Bose Support

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Q: Questioncan you use a wired connection with the Bose Smart Soundbar and the Bose Base Module 500 Sub-Woofer?

Asked 2 weeks ago by pfSkate.

• A:Answer Greetings! Yes, you can use a wired connection between the Bose Smart Soundbar and the Bose Bass Module 500. To do this, simply connect a 3.5 mm bass module cable from the soundbar’s bass module output to the input on the Bass Module 500. This setup is an alternative to wireless pairing and is useful if you want a stable, direct connection. Keep in mind that if you choose the wired option, the bass module cannot also be connected wirelessly at the same time. Thank you for choosing Bose!

  Answered 1 week ago by Bose Support

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Q: QuestionWhat supplies and/or materials needed to mount this soundbar on the wall ??

Asked 2 months ago by Fred.

• A:Answer Hi Fred! To wall mount your soundbar, you can refer to this helpful link https://bose.life/4nfbsWY for the wall bracket you'll need. It includes all the necessary parts for a secure and easy installation.

  Answered 2 months ago by Bose Support

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