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Hi there Kbooboo! Congratulations on your new system! For additional troubleshooting I would suggest reaching out to Bose customer support, you can use this link - http://bose.life/2zw8UMT. Just select your country and scroll down to where you see "contact us". Support will be able to help get you set up to enjoy your listening! Please take care and thanks for asking, - Shiloh
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