Questions & Answers

Q: QuestionCan I print on 11x17 paper?

Asked 3 years ago by Kara.

• A:Answer Unfortunately the Brother MFCJ497DW machine is not able to print Ledger size paper.

  Answered 3 years ago by Brother

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhen printing with black ink every 3-4 inches fades out and is difficult to read? I changed the black cartridge and the color cartridges are full.

Asked 3 years ago by Asking.

• A:Answer We understand the print quality is poor on your Brother MFCJ497DW machine . We'd like an opportunity to guide you through adjusting the print settings. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support

  Answered 3 years ago by Brother

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill it work with Windows10/11 in S Mode?

Asked 4 years ago by AntB77.

• A:Answer You should be able to use the Brother MFCJ497DW machine with Windows Built In drivers. Unfortunately the S mode will not allow you to install drivers or new software. Any printing/scanning issue using Windows Built In drivers you may need to contact Microsoft support.

  Answered 3 years ago by Brother

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionBrother tray no one won't go in all the way

Asked 4 years ago by Anonymous.

• A:Answer We are sorry to hear that your Brother MFCJ497DW machine is having tray issues. We know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support

  Answered 4 years ago by Brother

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat type of black ink and color ink cartridges does this printer use?

Asked 4 years ago by Anonymous.

• A:Answer The Brother MFCJ497DW machine works with Brother LC3011 Standard yield cartridges and/or LC3013 High Yield cartridges.

  Answered 4 years ago by Brother

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwill this printer scan to a pc

Asked 4 years ago by jdp7xlp.

• A:Answer Yes, the Brother MFCJ497DW machine is able to scan to a computer.

  Answered 4 years ago by Brother

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionRunning a Windows 8.1 or 10 OS can it print in draft mode to save ink?

Asked 4 years ago by Edge.

• A:Answer Yes, the Brother MFCJ497DW machine is able to print in grayscale to save ink only printing in black and white, or you can also adjust the color print settings to use less ink.

  Answered 4 years ago by Brother

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondo you sell this printer? I can’t seem to purchase it.

Asked 4 years ago by dev.

Q: QuestionMy printer will not let me fax, it keeps telling me to turn it on/off and the power button won't let me so I have to keep unplugging it.. Brother MFC-J497DW

Asked 4 years ago by Cathy.

• A:Answer We are sorry to hear that your Brother MFCJ497DW machine is not working prperly. We know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support

  Answered 4 years ago by Brother

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionAre the 2 cartridges that come with the printer in addition to the cartridges already installed?

Asked 4 years ago by Anonymous.

• A:Answer The Brother MFCJ497DW machine comes with LC3011BK/C/M/Y Black, Cyan, Magenta, Yellow Starter Ink Cartridges‡, Quick Setup Guide, Product Safety Guide, Product Registration Sheet, Installation & Documentation CD-ROM, Telephone Line Cord . The cartridges are included in the box, they are not installed on the printer.

  Answered 4 years ago by Brother

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this printer. compatible to other ink from other vendors?

Asked 4 years ago by Lavern.

• A:Answer Brother strongly recommends that customers use only Brother Genuine cartridges for optimal results. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty may not apply to any problem that is caused by the use of third-party supplies.

  Answered 4 years ago by Brother

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionAll of a sudden this printer is not printing. All toners are new and put in properly. I think it needs a cleaning but I don’t know how to do it. Otherwise my laptop is fine

Asked 4 years ago by Elly.

• A:Answer I understand your concern, in order to better assist your, please contact our customer support team at: https://www.brother-usa.com/support, so we can help you to resolve your printing issues.

  Answered 4 years ago by Brother

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan i open the top of this printer and place my Drivers License on the glass and make a copy of it?

Asked 4 years ago by 123k.

• A:Answer Yes, the Brother MFCJ497DW machine is able to make copies of an ID from the scanner flat bed glass.

  Answered 4 years ago by Brother

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhy does my J497DW when printing is done, it sucks it back and turns the page over and spits it out

Asked 4 years ago by Felix.

• A:Answer Based on your description, it looks like the duplex feature on your Brother MFCJ497DW machine is enabled, please review this link below to turn it off in your computer: https://help.brother-usa.com/app/answers/detail/a_id/155407 If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support

  Answered 4 years ago by Brother

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have replaced all the ink cartridges. But it doesn’t work and there are question marks on the ink display on each cartridge!!!

Asked 4 years ago by Fraukrisa1.

• A:Answer We are sorry that you are unhappy with your cartridge purchase. Please verify you have purchased a new Brother Genuine cartridge by following the steps on this website: https://www.brother-usa.com/supplies/ink-and-toner/security If you have any questions about your Genuine cartridge, please contact Brother customer service at www.brother-usa.com/support.

  Answered 4 years ago by Brother

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat mis the price of replacement ink cartridges?

Asked 4 years ago by Bill.

Q: QuestionIs the MFC-J497DW compatible with 24" iMac running OS Big Sur Version 11.5

Asked 4 years ago by Higham.

• A:Answer Yes, the Brother MFCJ497DW machine is compatible with Apple OS 11 Big Sur.

  Answered 4 years ago by Brother

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you use LC203 ink with this printer?

Asked 4 years ago by Jim.

• A:Answer The Brother MFCJ497DW machine works with the Brother LC3011 Standard Ink cartridge approx. 200 pages in accordance with ISO/IEC 24711 and the LC3013 High Yield ink cartridge approx. 400 pages in accordance with ISO/IEC 24711.

  Answered 4 years ago by Brother

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill it run on apple computers?

Asked 4 years ago by Anonymous.

• A:Answer The Brother MFCJ497DW machine is compatible with Mac OS computers. We suggest you to check for the drivers at our support site.

  Answered 4 years ago by Brother

  
  Helpful (0)Unhelpful (0)ReportAnswer this question