“Just put up the light strip and downloaded the app. The only color that shows on the light is red. On the app, if you choose green or blue, it goes completely dark. If you choose a light hue color, the red color becomes a soft red (not as vibrant).”

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• Sounds like it's faulty/broken. You should be able to set to any color you can think of when on the screen with the color wheel.

  Answered by Anonymous 5 years ago

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• Hi Sclear. Please check the power supply and make sure all connections are securely seated and make sure the Light Strip is on current firmware version. If you need additional help, please reach out to our support team. Thanks!

  Answered by Cync Support 5 years ago

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