Questions & Answers

Q: QuestionHow to set up on I phone

Asked 5 years ago by Neatlightbulbs.

• A:Answer Just download the Google Home App and it should pop up on your devices, they both must be connected to the same wifi.

  Answered 5 years ago by Pepe903

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Q: QuestionSince these are dimmable will that feature work if installed in a regular, non-dimmable, lamp?

Asked 4 years ago by GoogleGirl.

• A:Answer Thanks for reaching out! These bulbs are dimmable through the app so they will work even in non dimmable lamps or fixtures. If you have any additional question you can always contact us at 1-844-302-2943. -C by GE Support

  Answered 4 years ago by Cync Support

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Q: QuestionDo these work in enclosed fixtures?

Asked 5 years ago by Mstregan.

• A:Answer Unfortunately, it is not recommended to place the bulbs in a fully enclosed fixture. The bulbs need the air circulation to keep them from overheating as well as some materials can interfere with the bluetooth reception of the bulbs.

  Answered 5 years ago by Cync Support

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Q: QuestionDo these work with Google Home Mini?

Asked 4 years ago by Violet.

• A:Answer Yes

  Answered 4 years ago by JS1171

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Q: QuestionWill these work with a 5GHz Wi-Fi connection?

Asked 4 years ago by Mystic13.

• A:Answer They work with my 5GH Wi-Fi connection.

  Answered 4 years ago by PeachesVerified Purchase

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Q: QuestionAre these bulbs dimmable?

Asked 4 years ago by Mike.

• A:Answer Yes

  Answered 4 years ago by MaeqVerified Purchase

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Q: QuestionWill these work with a Z-Wave hub? Specifically the Qolsys Panel 2. I'm only finding zigbee bulbs and I apparently need z-wave.

Asked 4 years ago by Kris.

• A:Answer Hi Kris thanks for reaching out. Unfortunately these bulbs do not work with Z wave hubs. If you have any further questions we can be reached at 1-844-302-2943. -C by GE Support

  Answered 4 years ago by Cync Support

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Q: QuestionIs this bulb available with a gu24 base instead of the standard base?

Asked 5 years ago by Tim.

• A:Answer Hi Tim, the C by GE bulbs are only available in the A19 basic base.

  Answered 5 years ago by Cync Support

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Q: QuestionUsing just the C by GE app can I program the Tunable White light to come on very dim, say at 6am, and slowly brighten to max at 6:30 like an alarm clock, every day?

Asked 5 years ago by bill.

This question was asked about the related product: C by GE - A19 Bluetooth Smart LED Light Bulb with Google Assistant/Alexa/HomeKit - Adjustable White

• A:Answer Yes, you can do this by setting up automations on our C by GE app. When setting up the automation you want to select how fast you want the bulb to fade.

  Answered 5 years ago by Cync Support

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Q: QuestionI Do not have google.. Can it work with just ur wifi ...phone and app??

Asked 5 years ago by Bob.

This question was asked about the related product: C by GE - A19 Bluetooth Smart LED Light Bulb with Google Assistant/Alexa/HomeKit - Adjustable White

• A:Answer Yes, but it might be clunky to setup, fortunately the c by ge tech support is great. In my dealing with the device, you have two options, you setup in the c by ge app, which is not the most intuitive app, but it can be done. The other is to purchase a c by ge plug or an in wall c by ge smart switch, and that will enable wifi comms to another assistant, i.e alexa, and you can then control them via voice commands. I am in the process of installing a switch, so cant speak as to how well this works, but looking forward to set it up and see how well it performs.

  Answered 5 years ago by SMRTHMN00B

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Q: QuestionWhen will this 4 pack be back in stock?

Asked 5 years ago by Josh.

• A:Answer It is best to contact the store directly to find that information out. Sorry we could not be more helpful!

  Answered 5 years ago by Cync Support

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Q: QuestionI may be confused but are these bulbs cameras?

Asked 5 years ago by Nick.

• A:Answer No they are Smart Light Bulbs only

  Answered 5 years ago by MrBoop

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Q: QuestionCan I still turn these on and off at the switch or will that lose settings like a schedule? Can I change the color temperature on a schedule, AND through my Google Home?

Asked 5 years ago by peatjg.

• A:Answer I accidentally switch them off on the actual wall once. but the settings still worked fine and they were still responsive on my Google Home. Yes you have the option to change the temperature through the google home

  Answered 5 years ago by tues277

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Q: QuestionSo since it's bluetooth can u listen to music from your phone on them and can you also turn them on and off from Samsung's smart thing on a your phone?

Asked 5 years ago by Weirdbeard.

• A:Answer No, the bulbs don't have any speakers on them. I don't think you can use Samsung smart things to control it.

  Answered 5 years ago by Hfang

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Q: QuestionDoes this work with Alexa?

Asked 5 years ago by ChrisOC.

• A:Answer Yes, to some extinct but It keeps on telling unable to detect and for this to work with alexa you need to have Hub

  Answered 5 years ago by Rajesh

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Q: QuestionDoes it work with Apple HomeKit

Asked 6 years ago by Anonymous.

This question was asked about the related product: C by GE - A19 Bluetooth Smart LED Light Bulb with Google Assistant/Alexa/HomeKit - Adjustable White

• A:Answer Hi there! Our bulbs are compatible with HomeKit with the use of a C-Reach Smart Bridge device. You can read how to set up your lights with HomeKit in our Help Center here: https://support.cbyge.com/hc/en-us/articles/360028700832-How-To-Set-Up-Apple-HomeKit If you have any questions or any additional concerns, feel free to contact our Customer Support team at 1-844-302-2943 or [email protected]. - C by GE Customer Support

  Answered 6 years ago by Cync Support

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Q: QuestionCan it be used on a porch light

Asked 5 years ago by Rose.

• A:Answer It can be used in any application where the item you want controlled plugs into the wall outlet.

  Answered 5 years ago by LEDPIRANAHVerified Purchase

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