“The vents on the microwave do not pull enough suction in. My cabinets and face of the microwave are literally wet from steam. I have to use a dish towel to dry my cabinetry. Is this normal? Or should it have better suction?”
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Hi! Thanks for reaching out. Sorry to hear that you're having to deal with this steam issue and that your vent system is not pulling well. The vent system should properly remove most heat, steam, and smoke from the cooktop. If boiling or simmering for long periods of time on the front burners, the vent will not always be capable of capturing all of the excess steam. It may be necessary to use the back burners in this case. - There is a tissue test that you can try to see if your unit is drawing in air at all. The tissue test below can be used to check proper draw of the vent: -Turn the vent fan on HIGH and hold a tissue or paper towel under the vent area. The suction should hold the tissue or paper towel in place. The draw is equal on both sides. It's normal to have some air blowing out of the top grill. - If the unit does not hold the tissue or paper towel: -Check for proper installation of the fan ductwork. You can refer to the installation instructions for complete instructions. If your microwave is vented internally we recommend replacing the charcoal filter every 6-12 months, depending on usage. If the vent is installed properly and is still not drawing, we recommend that you contact service. Hope this is helpful. All the best. -Michael@Cafe
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