Questions & Answers

Q: QuestionDoes this microwave have a light to illuminate the cooktop?

• A:Answer Yes, this microwave has an LED cooktop light to illuminate the surface below.

Q: QuestionDoes this microwave have a turntable?

• A:Answer Yes, this microwave has a turntable that is 14 1/4 inches in diameter.

Q: QuestionHow many fan speeds does this over-the-range microwave have?

• A:Answer This over-the-range microwave offers 4 different fan speeds.

Q: QuestionWhat type of controls does this microwave use?

• A:Answer This microwave uses electronic controls with a dial for selecting cooking options.

Q: QuestionWhat is the capacity of this Cafe microwave?

• A:Answer This Cafe microwave has a capacity of 2.1 cubic feet.

Q: QuestionIs this particular model CVM521P2M6S1 has a little drawer for the filter in front above upon opening door or not? BESTBUY ads is misleading.

Asked 3 years ago by Ildefonso.

• A:Answer The two ports on the bottom are INTAKE not exhaust. Our unit is not externally vented so the exhaust comes out over the top of the unit ( under the cabinet that it is mounted on ).

  Answered 2 years ago by KrcinMASS

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan this microwave be mounted in a cabinet? Also is there a face plate kit to allow that, tha ks

Asked 2 weeks ago by Burt.

Q: QuestionIs there easy access to change light bulb(s)?

Asked 2 months ago by BB.

Q: QuestionIs this model able to "toast"?

Asked 1 year ago by Anonymous.

• A:Answer No, this microwave does not offer a toast feature.

  Answered 1 year ago by Cafe Appliances

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I install this Cafe microwave using the wall bracket from my old GE Cafe microwave (model CVM2072SM1SS)?

Asked 1 year ago by DrS.

• A:Answer No, the mounting plates are different so you would need to use the mounting plate that comes with the new model. The CVM2072 has a WB56X10446 and the new model has WB56X35363.

  Answered 1 year ago by Cafe Appliances

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIf I order stainless does it have to have copper band on the handle?

Asked 2 years ago by Pjfantom.

• A:Answer Hello- Thanks so much for your question. We are happy to help! This elegant and simple design is jewelry inspired, and is designed to showcase the beauty of our Cafe collection. The Cafe copper cuff replaces your traditional logo or badge that you would typically find on the door or control panel on appliances. The copper cuff cannot be removed. If you have any questions in the future, please let us know. We are here to help! Joyce@GEA

  Answered 2 years ago by Cafe Appliances

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have a GE Profile microwave that mounts on the top. Also tile is under the cabinet. I want to purchase a GE Cafe microwave to match Cafe induction stove. Is there a Cafe microwave that attaches to the cabinet on top as opposed to bolted to the wall?

Asked 2 years ago by Debbie.

• A:Answer Hey there, Thanks for your interest in our amazing microwaves. We do have microwaves with templates that allow for attachment on the top. We recommend starting out with models CVM521P2MS1 & CVM519P2PS1. Let us know if you have any other questions. Mike@Cafe

  Answered 2 years ago by Cafe Appliances

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI’ve had my microwave for about a month. The “add 30 seconds” button is now weirdly just 10 seconds and today the internal light stopped working. What gives? Did I get a lemon?

Asked 3 years ago by Nuch.

• A:Answer Hello. Thanks for reaching out. We're sorry to hear that you have been having trouble with some features and the lighting. This is not what we expect, and we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We hope this helps, and should you have any additional questions, please reach out to us.- Kianna@Café

  Answered 3 years ago by Cafe Appliances

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there a light under the microwave to light up cooktop range below?

Asked 3 years ago by Mary.

• A:Answer Hi Mary. On the touch pad on the bottom row on the right you will see Surface Light. Press this once and this will turn on light. Press again and the light will go to lower brightness. Finally press again and the light will go out.

  Answered 3 years ago by JMajVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this unit move 300 CFM or 400 CFM? The spec on Cafe website says 400, but Best Buy website says 300

Asked 3 years ago by gllong.

• A:Answer Hi there, the exhaust fan and vent are moving at 400 CFM. We apologize for the confusion, and we hope this helps! -Elliot@Cafe

  Answered 3 years ago by Cafe Appliances

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWell, I know GE makes these too, because they are oblivious that they NEVER show pictures of the undersides of ANY of their microwaves! So will y'all start making proper listings please? Thank you for your time...

Asked 3 years ago by Gameaddict007.

• A:Answer Hello- We appreciate your feedback and would like to help you further. Please reach out to us via a Social Media private message. We will share with our engineering and marketing teams that you'd like a photo of the bottom of the microwave to be included. Thank you! Joyce@Cafe

  Answered 3 years ago by Cafe Appliances

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHi , my Cafe over the range microwave CVM521P2M6S1.( Manuf. OCT/2021) Had a different look from the picture as advertised in the internet. There is no little drawer upon opening the door to take out the charcoal filter as supposed to be.

Asked 3 years ago by Eddie.

• A:Answer Hello! Thank you so much for reaching out with this question. We are disappointed to hear about your experience with your microwave missing an expected feature, and we sincerely apologize for the inconveniences you are experiencing. We would love to investigate this further for you, but we need a little more information. Please message us on social media with a photo of your model number plate, a photo of the microwave with the door open, along with a brief explanation of the issue. A member of our social media team would be happy to assist you and provide some next steps. We look forward to hearing from you! -Elliot@Cafe

  Answered 3 years ago by Cafe Appliances

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI'm replacing a CVM2072SM3SS and want to get a stainless steel fingerprint resistant finish. The only over the range microwave I see that is such, is only 1.7 cu. ft. Can you please confirm that GE only offers 1 unit that is fingerprint resistant

Asked 4 years ago by Scooby.

• A:Answer Hi! Thanks for reaching out. We love the control panel on your old model! We're seeing that the only over the range microwave that our GEA line has to offer at this time is model JVM6175YKFS. Hope this is helpful! All the best. -Michael@Cafe

  Answered 4 years ago by Cafe Appliances

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionThe vents on the microwave do not pull enough suction in. My cabinets and face of the microwave are literally wet from steam. I have to use a dish towel to dry my cabinetry. Is this normal? Or should it have better suction?

Asked 4 years ago by Brandy.

• A:Answer Hi! Thanks for reaching out. Sorry to hear that you're having to deal with this steam issue and that your vent system is not pulling well. The vent system should properly remove most heat, steam, and smoke from the cooktop. If boiling or simmering for long periods of time on the front burners, the vent will not always be capable of capturing all of the excess steam. It may be necessary to use the back burners in this case. - There is a tissue test that you can try to see if your unit is drawing in air at all. The tissue test below can be used to check proper draw of the vent: -Turn the vent fan on HIGH and hold a tissue or paper towel under the vent area. The suction should hold the tissue or paper towel in place. The draw is equal on both sides. It's normal to have some air blowing out of the top grill. - If the unit does not hold the tissue or paper towel: -Check for proper installation of the fan ductwork. You can refer to the installation instructions for complete instructions. If your microwave is vented internally we recommend replacing the charcoal filter every 6-12 months, depending on usage. If the vent is installed properly and is still not drawing, we recommend that you contact service. Hope this is helpful. All the best. -Michael@Cafe

  Answered 4 years ago by Cafe Appliances

  
  Helpful (0)Unhelpful (0)ReportAnswer this question