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Hello! Thank you so much for reaching out with this question. We are disappointed to hear about your experience with your microwave missing an expected feature, and we sincerely apologize for the inconveniences you are experiencing. We would love to investigate this further for you, but we need a little more information. Please message us on social media with a photo of your model number plate, a photo of the microwave with the door open, along with a brief explanation of the issue. A member of our social media team would be happy to assist you and provide some next steps. We look forward to hearing from you! -Elliot@Cafe
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