Questions & Answers

Q: QuestionIs the bottom of the freezer door solid, or more like a wire mesh?

Asked 5 years ago by MAS13.

This question was asked about the related product: Café - 23.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Internal Water Dispenser - Matte White

• A:Answer The bottom of the freezer drawer is solid. So is the small drawer on the top where the icemaker is. There is also a cool little tilt out shelf in the door itself that is great for ice packs and small bags of veggies.

  Answered 5 years ago by KimberlyDVerified Purchase

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Q: QuestionWhere is the ice maker? Is there storage for the ice. Where is the water dispenser? Is it easy to operate. Can I fill my coffee pot or small cook pot from the dispenser? Why no photos.

Asked 8 years ago by ed.

This question was asked about the related product: Café Series 23.1 Cu. Ft. Frost-Free Counter-Depth French Door Refrigerator

• A:Answer Yes there is an ice maker and a storage tray...have been very happy about amount of ice produced. Water spout is inside the refrigerator on the left side... not an easy fill for pots or pans but ok for items like water bottles.

  Answered 8 years ago by DanBVerified Purchase

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Q: QuestionDo the doors make the width of the fridge wider? Or do the door hinges swivel?

Asked 4 years ago by Kaela.

This question was asked about the related product: Café - 23.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Internal Water Dispenser - Matte White

• A:Answer The doors do not swivel, so if you have a wall or cupboard on one side that are the depth of the refrigerator, it will need to be pulled out beyond the doors. So while the refrigerator is counter depth, it will stick out the depth of the doors. The big door handles make it appear to stick out even further.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionWhat color are the handles?

Asked 7 years ago by Reese.

This question was asked about the related product: Café - 23.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Internal Water Dispenser - Matte White

• A:Answer Hi Reese- The Cafe Appliances Matte Collection models are shipped with Brushed Bronze handles. You can customize your look by purchasing a Cafe Customization Kit with handles and knobs to match the accents in your kitchen. Choose from one of 4 popular kitchen finishes: Brushed Stainless, Brushed Black, Brushed Bronze, or Brushed Copper. For more information, visit: Cafe Appliances Custom Hardware: https://www.cafeappliances.com/custom-hardware - Keep in touch! SUE@GEA

  Answered 7 years ago by Cafe Appliances

  
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Q: QuestionCan it work propperly ourdoors? in summer, outdoor in the shade heat may reach 115 degrees Farenheit.

Asked 5 years ago by Jose.

• A:Answer Hi Jose, thanks for reaching out to us. We would not recommend installing this refrigerator outdoors. The installation instructions state to not install the refrigerator where the temperature will go above 100°F (37°C) because it will not perform properly. We hope this is useful information to you. We're wishing you the best! - Guy@Cafe

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionDoes this have a water dispenser ?

Asked 5 years ago by Jdpav.

• A:Answer Hi Jdpav - Yes! An internal water dispenser creates a sleek, uninterrupted exterior surface. Thanks for considering Model CWE23SP2MS1. Explore The Café Customizable Professional Collection at www.cafeappliances.com/collections/customizable-professional - Keep in touch! Sue

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionHow many drawers/ compartments are in the bottom freezer? I.e. how is it organized?

Asked 5 years ago by ACNabil.

This question was asked about the related product: Café - 23.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Internal Water Dispenser - Matte White

• A:Answer There is an upper drawer with a center divider -- one side is the ice bin for the ice maker; under that is a slightly larger divided in half bin. There is a small amount of storage on the drawer door.

  Answered 5 years ago by RustyVerified Purchase

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Q: Questionhi could you tell me where the power cord from the back of the fridge originates, ( ex-top left corner, bottom right corner) and how long is the power cord... thank you

Asked 6 years ago by jackson1960.

• A:Answer Hi jackson1960 - The power cord is 61". Facing the front of the unit, the cord is on right 8" up and 2" over to left. Thanks for choosing Café! Keep in touch at https://www.cafeappliances.com/ - Sue

  Answered 6 years ago by Cafe Appliances

  
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Q: QuestionDoes this refrigerator have a trim kit of any sort?

Asked 6 years ago by Hhm.

This question was asked about the related product: Café - 23.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Internal Water Dispenser - Matte White

• A:Answer Hi Hhm - Thanks for your interest! We do not offer any type of trim kit for Café™ Counter-Depth French-Door Refrigerator CWE23SP4MW2. Create a built-in look with counter-depth design that fits flush with surrounding cabinetry. Watch Video:https://youtu.be/ovSQRMs1wuo - Also, on nearly every piece in the Café Customizable Professional Collection, you have the option to change your hardware to a different finish to bring your personal kitchen vision to life. Learn more about customization: https://www.cafeappliances.com/custom-hardware - Keep in touch at https://www.cafeappliances.com/ - Sue

  Answered 6 years ago by Cafe Appliances

  
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Q: QuestionThe finish is Stainless Steel but I am wondering if the refrigerator has the no finger print touch? It’s next to the Cafe wall oven. The wall oven unit looks like a warmer steel color which seems to have the no finger print touch.

Asked 5 months ago by Jo.

• A:Answer Although , claimed as No finger touch on the refrigerator, I found that’s not true. It’s very sensitive to touch.

  Answered 5 months ago by NimfaVerified Purchase

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Q: QuestionCan I upgrade this fridge to have the AutoFill Pitcher?

Asked 1 year ago by Jeff.

• A:Answer The AutoFill Pitcher can't be added to a refrigerator doesn't have this feature. However, if you'd like to have a similar model with the pitcher, we recommend our 4-Door French Door Counter-Depth Smart Refrigerator with the Dual Dispense AutoFill Pitcher model number CJE23DP2WS1 or SKU 6598734.

  Answered 1 year ago by Cafe Appliances

  
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Q: Questiondo you have to have any space between cabinet box and refrigerator in order for it to operate properly?

Asked 1 year ago by Shirley.

This question was asked about the related product: Café - 23.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Internal Water Dispenser - Matte White

• A:Answer We recommend the following air clearances: 1/8" on each side, 1" at the top and 2" in the rear for proper operation.

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionHow to change temp from Celsius to Fahrenheit

Asked 1 year ago by Anonymous.

This question was asked about the related product: Café - 23.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Internal Water Dispenser - Matte White

• A:Answer Press and hold the Freezer pad for a full 3 seconds to change the temperature display from Celsius to Fahrenheit.

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionWill this fridge fit in a 36" opening?

Asked 2 years ago by Judy.

This question was asked about the related product: Café - 23.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Internal Water Dispenser - Matte White

• A:Answer Yes. . My new fridge fit perfectly in my counter depth space and incased 36inch area. It’s perfect

  Answered 2 years ago by Anonymous

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Q: QuestionWhat depth should I plan for the opening? I want to make sure that the black sides of the refrigerator aren't visible but I also understand that there needs to be clearance for the doors to fully open.

Asked 2 years ago by Remodelguy.

This question was asked about the related product: Café - 23.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Internal Water Dispenser - Matte White

• A:Answer The case depth is 24 3/8". Providing additional clearance in the back for the power cord and the water supply line will also be needed. Detailed product dimensions are available at the bottom of the Features tab on this site.

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionIs this refrigerator all white, on the sides too?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Café - 23.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Internal Water Dispenser - Matte White

• A:Answer no it's black on the sides

  Answered 2 years ago by simonVerified Purchase

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Q: QuestionDoes the handles come in other colors, like black Thanks

Asked 2 years ago by Wally.

This question was asked about the related product: Café - 23.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Internal Water Dispenser - Matte White

• A:Answer Hi there - thanks for reaching out! This Matte White model comes with Brushed Bronze hardware. You can also separately purchase hardware kits in the following colors (with the corresponding model number): CXLB3H3PMCU Brushed Copper, CXLB3H3PMBT Brushed Black, CXLB3H3PMSS Brushed Stainless, CXLB3H3PMCG Brushed Brass, and CXLB3H3PMFB Flat Black. We hope this helps in your decision making! Lauren@Café

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionHi, We just got our new fridge been on for 5 hours and it's really noisy. I wonder if I got brand new or not. There's not plastic inside the fridge.

Asked 2 years ago by Bud.

This question was asked about the related product: Café - 23.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Internal Water Dispenser - Matte White

• A:Answer Congrats on your new refrigerator! We understand that you are concerned about noise, and we apologize. There are many normal sounds you may hear, check out an article on our website called REFRIGERATOR - NORMAL SOUNDS AND NOISES MADE to learn more. If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). Let us know if you have any questions as do want you to have a great experience.- Kianna@Café

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionIs there a product warranty?

Asked 2 years ago by Jill.

This question was asked about the related product: Café - 23.1 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Internal Water Dispenser - Matte White

• A:Answer Hi - As the manufacturer, we do offer a product warranty. The written warranty statement for this model can be found on page 44 of the owner's manual. The manual can be found toward the bottom of the "Overview" section of the online specifications page for this model or on our Café website. We hope you choose this stunning refrigerator for your home. Kind regards - Vikki@Café

  Answered 2 years ago by Cafe Appliances

  
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