A:AnswerHi FoxyRenard - Thanks for reaching out to us and for choosing Cafe Model # C2S950P4MW2. We are sorry to hear of your disappointment and glad to offer assistance. Your range has been designed to maintain a tighter control over your oven's temperature. You may hear your oven's heating elements "click" on and off more frequently than in older ovens to achieve better results during baking, broiling, and self-clean cycles. For reference, see page 27 of the Use and Care Manual at this link: https://products.cafeappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF - If this can be heard in another room, a technician may be required for an accurate diagnosis. To schedule service online visit: https://www.geappliances.com/ge/service-and-support/service.htm -
We're glad to have you in the family and apologize for any inconvenience this may cause. Keep in touch at cafeappliances.com. Sue
A:AnswerHey there,
We'll be happy to provide an explanation.
Dual-Fuel Ranges offer a gas cooktop for surface cooking and an electric oven for baking, broiling, and roasting. These features are all in one unit. If you have any other questions, we're always happy to help! Mike@Cafe
A:AnswerHi - Thanks for considering Café Model C2S950P4MW2! We are sorry to hear you are not satisfied with your current range. This range has both Self-Clean and Steam Clean options so you can choose how you want to clean your oven. The Self-Clean option is cleaned by heat, at temperatures above normal cooking temperatures. During the cleaning cycle the oven is heated to about 880 degrees Fahrenheit (471° C.) and can be set between 3-5 hours. Steam Clean allows for quick cleaning of minor food spills at temperatures lower than the standard self-clean feature. Simply pour 1 cup of water into the bottom of a cool oven. Close the door and select Steam Clean. This cycle lasts 30 minutes. Explore our Café Customizable Matte White Professional Collection at: https://www.cafeappliances.com/collections/customizable-professional - We'd love to have you in the family. Keep in touch at cafeappliances.com. Sue
A:AnswerAll ranges require separate purchase of power cord to accommodate local standards. They’re very standard & you can pick them up nearly anywhere.
A word of warning about GE!!!! GE was bought by Haier ( Chinese company) and it has been nearly impossible to find parts for this line of products. I.e. refrigerator ice maker, hood vent cover, I love these appliances, but will leave them in the house when we sell, as servicing them looks to be impossible going forward.
I will not buy GE appliances in the future.
A:AnswerHello islandrange, thank you for your question! You will not be able to install a downdraft ventilation system with this range. We recommend searching for an ceiling-mount ventilation hood in order to properly vent this range. We apologize for the inconvenience. We hope this helps! Please let us know if you have any additional questions. – Chris
A:AnswerHi there, thanks so much for asking! Yes, this range has a Proof Mode that you can use in the lower oven. Hope this helps! Happy cooking. -Michael@Cafe
A:AnswerHey there,
We're quite sorry to hear that you didn't receive an owners manual with your product. You can find the owner's manual by searching the model number on the Cafe website and scrolling down. If you have any questions, please let us know. Take care. Mike@Cafe
A:AnswerHello- Thank you for your interest. This is an excellent model and we are glad to help! Yes, this model does have Auto Recipe Conversion. It will automatically convert the regular baking temperatures entered to convection bake cooking temperatures when turned
on. Note that this option does not convert convection bake cooking times, it only converts temperatures. This feature may be turned On or Off. Select Settings, Auto Conversion is 5th option and shows up on first display of settings, and Auto Conversion then follow the prompts to turn this feature on or off. If you have any questions in the future, please let us know. We are always happy to help! Joyce@Cafe
A:AnswerHi there, thanks for reaching out. We're sorry to hear about the burner and finish issues you've had with your range. We can certainly understand the frustration. Whenever we receive feedback regarding a concern about one of our products it’s shared with and reviewed by our product team. Given that fact, we don’t expect you to experience any issues with our appliances. We also provide a warranty should an unusual situation occur. - Also, our Matte finishes are a highly engineered paint on metal (steel). We recommend that the interior and exterior Matte finish surfaces be treated similar to high-end coatings on automobiles. The Matte White and Matte Black finishes are not engineered for use with soap-filled scouring pads, abrasive cleaners any cleaning product containing chlorine bleach and/or abrasive cloths and paper towels. Use of these types of products may scratch and/or dull the Matte White and Matte Black finish. - In order to avoid scratching or damaging finish surfaces, they should be cleaned with a soft, clean cloth or microfiber cloth, warm water, and a mild soap or detergent solution. The appliance finish surface should then be wiped dry with a soft, clean cloth or microfiber towel to avoid streaking or water spotting. We do hope this is helpful! All the best. -Michael@Cafe
A:AnswerHey there, this is a really good question. For a 30" double oven range, the lower oven will hold a turkey that's about 20 pounds. The turkeys we test are normally in the 20 to 25 pound range and in those cases we use the lower oven of the double oven models. We do not have any information on turkey sizes for the upper oven nor do we recommend cooking whole turkeys/chickens/hams in the upper oven. Thanks so much for considering Café! -Mikayla@Cafe
A:AnswerHi Mike, thanks for contacting us! You'll be pleased to know that this range can be converted to liquid propane and it even comes with a conversion kit. We just recommend a qualified installer or servicer convert the gas range to the proper gas supply needed. We hope this is the answer you were hoping to see! - Guy@Cafe
A:AnswerHello - We appreciate your interest in the C2S950P3MD1 and we are happy to help! You can purchase custom hardware from a dealer as well. If you have further questions, please feel free to reach out to us at: https://www.cafeappliances.com/support/contact-us#get-in-touch
Thanks for checking. Olga
A:AnswerHi Jill,
Excellent question! We would recommend using a single phase, 120/208 VAC or 120/240 VAC, 60 Hertz electrical system and that this electrical wiring be done by a professional electrician. You will need an individual, properly grounded, 30 amp (minimum) branch circuit protected by a circuit breaker or time-delay fuse. We hope that this helps! If you have any other questions about the electrical requirements for this range, please see page 5, Section 1 of your Installation Instructions. We hope that this helps! Thanks very much for writing to us. -Michael
A:AnswerHello. Thank you for reaching out to us. We are sorry for the delay in responding and we are happy to help! Here is the information you requested:
Floor to lower oven handle distance (approx.):
17.5” +/-0.5” ( Leveling leg is adjustable)
Floor to upper oven handle distance (approx.):
29.7” +/-0.5” ( Leveling leg is adjustable)
Handle dimensions (approx.) - 1.4”H x 28”L x 2.6”D from face of door.
We hope that this helped. Thanks for checking. Olga
A:AnswerHello - We appreciate your interest in the C2S950P4MW2 and we are happy to help! This range does not come with the power cord. Power Cords for ranges are available through local dealers or can be purchased as an accessory from GE Appliance Parts at 1-800-626-2002. Thanks for checking! Olga@Cafe
A:AnswerHi Trelly,
Manufacturing facilities can and do change from time to time because GE Appliances continues to seek the most efficient manufacturing processes available. We make products all over the world for a Global marketplace. Therefore, your best source for manufacturing location is the packaging/product itself. / We hope that this helped! -MS
