“Is there a reason that my printer (this printer) is not printing with good quality? The colors are not showing up and I have new cartridges. The black works but not gray... And when I print black it smudges all over the paper.”
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Yes. The toner probably shifted. Take the cartridges out and rock them up and down 6x raising each edge vertically to level it and then run the image adjustment and it will work fine.
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