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That shouldn't be the case. The DISPLAY may be turning on and off. Look at the upper righthand corner of the screen side of the dash cam. You should see a red light. When it is on, your EYE1PRO is recording even if your screen is off. If you have any further issues, please contact customer support at tel:833-227-3274 and they will answer all your questions. You can also email them at [email protected].
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