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Apparently you can't order a lid. The whole item must be replaced. This is the only downside or weakness in the product that I have found. Item does have a one year warranty beside add on Geek Squad plan. I returned mine to local Best Buy with proof of purchase and after associate having to get manager approval and a little hassle with the process Best Buy sent me a new one. Hopefully, your Best Buy associate will be in a better mood and less defensive.
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Sorry, there was a problem. Please try again later.Hello Val23, please contact the partstore to check the stock and availability for spare parts for this model, you can enter the website www.partstore.com or call at 866-933-5552. Omar S. - Caribou Coffee Support.
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