Questions & Answers

Q: QuestionHow do I get a bubble out of my phone case (glitter(

Asked 7 years ago by Heyyylexilexi.

• A:Answer I think the bubble is there on purpose to allow the movement of the glitter. Mine has it too & everyone I've seen.

  Answered 7 years ago by PrinnyVerified Purchase

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Q: QuestionHow do I remove an air bubble inside my waterfall case? It has a big air bubble and it doesn't allow the glitter to fall correctly

Asked 7 years ago by Katthyproblems101.

Q: QuestionMy casmate waterfall case is leaking... I was wondering if the water comes in contact with skin if you get a chemical reaction such as a rash or if the water - which is leaking is nonsafe and toxic?

Asked 7 years ago by Unkown.

Q: QuestionHow long does it take to get an iPhone 8 case from case mate.com once you order it online?

Asked 8 years ago by Anonymous.

• A:Answer 3-5 days USPS 1-3 days FEDEX

  Answered 8 years ago by BrianthedaddyVerified Purchase

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Q: Questioncan I take this case in the airplane with me since it has water in it???

Asked 8 years ago by mona.

• A:Answer Yes, you are able to bring this onto an aircraft. The solution in the case is not water, it's more of a saline that has been deemed lawful by the Federal Aviation Authority. You won't have any issues passing security with your new phone case!

  Answered 8 years ago by dmeltzerVerified Purchase

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Q: Questioni purchase this case at best buy a month ago, i do not have my receipt , i paid cash . Will i get a refund of the original price 39.99 ?

Asked 8 years ago by recall.

• A:Answer No the sale price

  Answered 8 years ago by SweetVerified Purchase

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Q: QuestionIs this case on recall?!?

Asked 8 years ago by Diana.

• A:Answer No

  Answered 8 years ago by SweetVerified Purchase

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Q: Questioni have the waterfall case ...CMO34682...is it recalled ??

Asked 8 years ago by Luann.

• A:Answer Yes, good product

  Answered 8 years ago by nxtech47Verified Purchase

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Q: QuestionDoes the color of your phone show up well through the case?

Asked 9 years ago by Nene.

• A:Answer Depending on the color differences between the phone and case. Silver case with rose phone shows through great

  Answered 9 years ago by dysart316Verified Purchase

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Q: QuestionSo I have a glitter case with an air bubble. I’m not so much worried about the bubble as much as my iPhone 7 Plus. Can it leak onto my phone and hurt my phone?

Asked 6 years ago by Anna.

• A:Answer No

  Answered 6 years ago by Anonymous

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Q: QuestionCan I buy a glitter case for the samsung galaxy 6s

Asked 9 years ago by Rose.

• A:Answer You should be able to. I have a friend who has one on hers

  Answered 9 years ago by kylerdrew95

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Q: QuestionDoes the glitter move inside of the case?

Asked 9 years ago by Sophielulu.

• A:Answer It does move...it's very pretty.

  Answered 9 years ago by josie

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Q: QuestionDoes anyone have a sku number for the 6+ one?!?Sku number for 6plus

Asked 9 years ago by Anonymous.

• A:Answer Yes I'm most certain someone has it.

  Answered 8 years ago by PinkyVerified Purchase

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Q: Questionwhy not carry for the 6s plus?????

Asked 9 years ago by jnash27.

• A:Answer They have this cases in stock at Best Buy.. I just purchased one Thursday for a iPhone 6c.

  Answered 9 years ago by LuluVerified Purchase

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Q: QuestionWhat would I do if the oil gets inside my phone what would I do to fix it?

Asked 7 years ago by Mia8888888888888888.

• A:Answer This very thing happened to me. The case leaked and damaged my phone. I’m wondering how the Casemate company is going to help me replace my phone? It’s NOT acceptable to simply get a refund on the case.

  Answered 6 years ago by Lauri

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Q: QuestionIs the liquid inside, water or some sort of chemical?

Asked 8 years ago by Cases.

• A:Answer Both

  Answered 8 years ago by Otterboxlover101Verified Purchase

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Q: QuestionCan I return the waterfall case back to Best Buy it some how got an air bubble in it and I'm afraid it will leak all over my phone.

Asked 8 years ago by Care1988.

• A:Answer Yes. If you have the receipt, or you used your awards member number, and it is within 15 days of purchase (30 days for Elite members or 45 days for Elite Plus Members). However, it was designed and manufactured with a pocket of air...the air bubble is what gives it that water fall effect.

  Answered 8 years ago by egmatxVerified Purchase

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Q: QuestionIs it normal for this case to have a bubble that continues to get bigger?

Asked 9 years ago by Amy21.

• A:Answer It was a bubble in the actual case where the waterfall glitter is. I returned it after I got confirmation that is not supposed to happen! I now have a new one that's perfect!

  Answered 9 years ago by Amy21

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Q: QuestionCan you get a bubble out?

Asked 8 years ago by Hanna.

• A:Answer No. I had two and they both did the same thing.

  Answered 8 years ago by ChateauVerified Purchase

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