A:Answer The owner of the home will need to create their own account and pair the hub with the opener. Once that is completed, she can give you access by making you a co-owner or by providing you the log information to her myQ account. If you need assistance with your opener or any questions or concerns, please contact us at 800-528-9131. We are available M-F, 5am-6pm, MST, and on Saturday 7am-4pm, MST.