“Why monitor doesn't show anything? I didn't do anything after I got the desktop. Just connect the power cable and HDMI to my monitor. And after I turned on the desktop, there's no signal on my monitor.”
Answer This Question
1-1 of 1 Answer
Thank you for asking; we're happy to help! As currently shipping, this system has two sets of video ports, one of which is active. One set is on the motherboard, while the other is on the video card itself. The ports on the motherboard are normally disabled prior to shipping, leaving those on the video card as the only active video ports. Please check that the display is connected to one of the ports on the video card, instead of the motherboard. The motherboard video ports will be near the top of the system, among the various USB, audio, network and other ports. The ports on the video card will be more towards the middle of the system, in a horizontal row. Once connected to one of these ports, a video signal should be delivered to the display. Should the above not resolve the issue for you, or should you have any other questions, our Friendly Customer Service Team will gladly assist you. Simply contact us at 855.490.2569, and reference Ticket 3399266. Thank you again!
Sorry, there was a problem. Please try again later.