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Jhey - We are sorry if you had issues registering your CM18245. You will be unable to register the deskset on the new console as it is still registered on the old console. We suggest that you contact our Customer Support at 1-800-595-9511, we are open from 9:00 AM to 5:00 PM Mondays thru Fridays. We hope to hear from you. Thank you, -VTech Support
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