“My radios works fine but one of them seems to be on mute. I see the chanel in the display but when somone wants to reach me I can't hear anything. I see the "R" receive Icon, also an "X" on the display and the volume is at max. What could be the problem?”
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It is possible that you have a defective radio. We do offer a 1 year warranty on our radios and a 90 day warranty on our defective accessories. That involves returning only the defective item(s) to us and we send a replacement(s). If you would like to start the warranty process, please provide us with a copy of your receipt(If no receipt, explain) along with your full name, mailing address, and a contact phone number. We will also need your model# and a brief explanation of the issue. Once we receive those details we will then provide you with the information for sending the defective item(s). Thanks
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