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Hi there. Thanks for reaching out to us about this. I'm sorry you're running into issues with your HP computer. The only information you would need if you're going through HP would be date of purchase, the model of the computer and serial number. If you're getting help through us, we'll have all of the information in our system. For further assistance, we'd recommend connecting with your local Best Buy. You can find information about your local store at www.bestbuy.com/storelocator.
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