“I recently started using my HP laptop, ran some updates etc. Everything was fine. Accessed my emails and left the computer open to load some clothes. And was not able to log back on, error message "Incorrect PW". Did not change!! not able to reset PW .”
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Hi Michaelia – We may be able to help you reset that password for you. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to schedule a visit to your home, or to create a reservation to bring it in to one of our stores.
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