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Hi there. Thank you for your question! If the microwave is an "over the range" model, we are able to do diagnosis and repair for them. If it's a countertop microwave, we aren't able to do a lot for them. We'd like to hear more so we can find a way to help you out. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
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