Questions & Answers

Q: QuestionDoes this air conditioner have a timer?

This question was asked about the related product: Costway - 12000 BTU Wifi Enabled Mini Split Air Conditioner & Heater with Heat Pump Black - Black + White

• A:Answer Yes, the air conditioner comes with a 24-hour timer.

Q: QuestionWhat is the maximum room size this air conditioner can cool?

• A:Answer This mini split air conditioner is designed to cool rooms up to 750 sq. ft.

Q: QuestionHow many operating modes does this air conditioner have?

This question was asked about the related product: Costway - 12000 BTU Wifi Enabled Mini Split Air Conditioner & Heater with Heat Pump Black - Black + White

• A:Answer This split AC unit features 4 working modes: cool, heat, dry and fan.

Q: QuestionDoes the Costway air conditioner have a self-cleaning feature?

• A:Answer Yes, it has a self-cleaning feature that uses high heat (134.6℉).

Q: QuestionCan I control the air conditioner with my phone?

• A:Answer Yes, this air conditioner is Wifi enabled and can be controlled with a smartphone.

Q: QuestionWhat is the maximum noise level of this air conditioner?

This question was asked about the related product: Costway - 12000 BTU Wifi Enabled Mini Split Air Conditioner & Heater with Heat Pump Black - Black + White

• A:Answer The maximum noise level of this air conditioner is 25 decibels.

Q: QuestionWhat is the cooling capacity of this air conditioner?

This question was asked about the related product: Costway - 12000 BTU Wifi Enabled Mini Split Air Conditioner & Heater with Heat Pump Black - Black + White

• A:Answer This mini split air conditioner has a cooling capacity of 12000 BTU.

Q: QuestionDoes this air conditioner have a timer?

• A:Answer Yes, this unit has a 24-hour timer for customized scheduling.

Q: QuestionIs this air conditioner energy efficient?

This question was asked about the related product: Costway - 12000 BTU Wifi Enabled Mini Split Air Conditioner & Heater with Heat Pump Black - Black + White

• A:Answer Yes, this air conditioner features a 22 SEER2 and 9.5 HSPF2 inverter, optimally balancing temperature with energy conservation.

Q: QuestionWhat is the SEER rating for this air conditioner?

• A:Answer This air conditioner has a SEER rating of 20.

Q: QuestionCan I control the air conditioner with my smartphone?

This question was asked about the related product: Costway - 12000 BTU Wifi Enabled Mini Split Air Conditioner & Heater with Heat Pump Black - Black + White

• A:Answer Yes, this air conditioner is Wifi enabled, allowing you to manage your settings via your smartphone.

Q: QuestionAfter measuring center between 2 beams and hanging the unit, I come to find out the mounting on the unit IA A FULL 1-1/2 INCH OFF CENTER. WHY??? Had to take everything down and adjust and remount. No mention of it in specs, manual or install video. :(

Asked 13 hours ago by WesternSlopeGuy.

Q: QuestionIs this a 115v or 220?

Asked 1 day ago by malooo.

Q: QuestionIs this product a110v or 220v?

Asked 2 weeks ago by Anonymous.

Q: QuestionI’m looking for a phone number for their customer service.

Asked 1 month ago by bert28715.

Q: QuestionCan works on 20amp double circuit?

Asked 1 month ago by Sam.

This question was asked about the related product: Costway - 12000 BTU Wifi Enabled Mini Split Air Conditioner & Heater with Heat Pump Black - Black + White

Q: QuestionIs this unit precharged?

Asked 2 months ago by scrike.

• A:Answer Yes it is. You do need to vacuum the lines though. I recommend the Vivohome vacuum pump model ‎VH322. Came with the adapters needed

  Answered 1 month ago by Jacob

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Q: QuestionWhat freon does it use ?

Asked 2 months ago by JohnR.

Q: QuestionAt what temp does heat pump stop? +7F -7F -1?F. ??? Thanks

Asked 2 months ago by DonaldJ.

• A:Answer 19.4 F with internal room temp set to 50-89.4 F. There is some mention of 5 F as lowest per manual.

  Answered 2 months ago by Meseone

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