“I am unable to get the power panel software to see the UPS. Is there a process for discovering the UPS?”

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• Make sure the USB communication cable is plugged in. or unplug and plug in again.

  Answered by BurningMan 5 years ago

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• Hello Bryan, The only step is to make sure the USB cable is connected properly between the UPS and the computer. If you are still having issues with connection, please contact our support team at 877.297.6937. Thank you for submitting your question!

  Answered by TechSupport 5 years ago

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