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Thank you for reaching out to us lightidk. Please make sure the cable for the light strip is plugged in properly, if you're already checked the cables and nothing feels loose. Please feel free to give our tech support team a call at your earliest convenience for further assistance on this matter. Tech Support: (888)937-5582 [email protected] Hours of Operation: Monday - Friday: 8:00AM - 7:00PM PST Saturday: 9:30AM - 3:00PM PST
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