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We're not sure on your source for that information but for over 15 years CyberpowerPC's customer service and support staff have always available for assistance on our products and we never use refurbished or used parts on any brand new PC builds. Please feel free to call us if you have any other questions as we're more than happy to answer any other questions or concerns. You may call us at 1.888.937.5582 Monday through Friday from 7am to 7pm PST.
Sorry, there was a problem. Please try again later.Can only go off my experience last year when I purchased one of the lower level gaming computers. I had an issue right out of the box and called them up. They were very helpful. Walked through several troubleshooting steps and found a part defective and had new one out in two days. Their service is why I am buying this system as a upgrade from the Borg system I got last year.
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