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Make sure that you're using as stable a connection as possible (a wired Internet connection will be the best way to achieve this); you may also want to make sure that the servers which you're connecting to are closer to home, as a greater distance between you & the server will cause increased latency. If you've already performed the above steps then get in touch with our tech support, we'll be happy to help in diagnosing the problem. Tech Support: (888)937-5582 -Cyber_Tech2
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